COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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Ratio analysis provides an indication of a company’s liquidity‚ gearing and solvency. But ratios do not provide answers; they are merely a guide for management and others to the areas of a company’s weaknesses and strengths (Palat 1999). However‚ ratio analysis is difficult and there are many limitations. This section will identify and discuss the inadequacies of accounting ratios as tools of financial analysis. ACCOUNTING POLICIES. It is difficult to use ratios to compare companies‚ because they
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Coursework 2 In this coursework I will be discussing the statement below with reference to Smith et al’s (2008) with an analytic study of NHS Direct call centre‚ a telephone health helpline in England. ‘The development of advanced IT-based services depends not on technology itself‚ but on particular choices about work organization and the empowerment of front line staff’… Technology has advanced ever so much in the past 100 years in different aspects of life; communication is one of the biggest
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HONG KONG –Still the No.1 Financial Centre in China? Hong Kong has been a major financial centre in Asia for the past decade. Starting off as a fishing village‚ Hong Kong soon developed into a trading centre and then a financial centre. After overcoming a lot of difficulties‚ such as the handing over of Hong Kong in 1997‚ the 911 incident which caused the world’s stock market to fall by a landslide‚ Hong Kong is becoming increasingly prosperous. But with Mainland China’s accelerating economic
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[pic] [pic] [pic] [pic] Questionnaire [pic] ACC-406 [pic] Accounting Information System [pic] |Eti Laila Kazi | |Assistant Professor‚ | |Dept. of Business Administration
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Assignment On Ratio Analysis Submitted to: Mr. Saud Ahmed The Course Instructor Security Analysis & Portfolio Management Submitted by: S.N. | Member Name | ID | 01 | Anwar Murshed | MBA 048 13912 | 02 | Mahfuj Reza | MBA 047 13761 | 03 | Tania Islam | MBA 048 13917 | 04 | Abdullah Al Mamun Khan | MBA 048 14013 | 05 | Swarna Akter | MBA 049 14397 | Date of Submission: Tuesday‚ November 27‚ 2012 Stamford University Bangladesh 44 (744 old)‚ Satmosjid Road‚ Dhanmondi‚ Dhaka Index
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financial ratio analysis by defining‚ the three groups of stakeholders that use financial ratios‚ the five different kinds of ratios used and their applications‚ the analytical tools used in analysis‚ and finally financial ratio analysis limitations and benefits. The paper illustrates that financial ratio analysis is an important tool for firm’s to evaluate their financial health in order to identify areas of weakness so as to institute corrective measures. While financial ratio analysis does contain
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reports. The six ratios considered are current ratio‚ quick ratio‚ profit margin‚ operating ratio‚ debt-equity ratio‚ and debt-asset ratio. These ratios were compared over time‚ against its close competitors‚ which are Amazon.com Inc. and Wal-Mart Stores Inc.‚ and against a calculated industry benchmark. Based on our findings‚ we conclude that Indigo is financially healthy. For example‚ current and quick ratios are both higher than its competitors and its industry benchmark. Operating ratio indicated that
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ONE NIGHT @ CALL CENTER Chetan Bhagat’s second novel‚ One Night @ the Call Center‚ is based on a group of people working at a call center who have a chance encounter with God. The book describes a bunch of completely different characters with differing aims and ambitions‚ and how they pull themselves together and resolve these issues finally. Shyam‚ Priyanka‚ Vroom‚ Esha‚ Radhika and Military Uncle are colleagues in a call center. An unfaithful husband‚ a scheming boss‚ apathetic grandchildren
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Ratio analysis Track software‚Inc. ------------------------------------------------- Actual industy Average TS:Time series Ratio 2008 2009 2009 CS:Cross sectional | | | | Net working $21000capital | $58000 | $96000 | TS:ImprovingCS:Poor | Current 1.06 ratio | 1.16 | 1.82 | TS:ImprovingCS:Poor | Quick 0.63ratio | 0.63 | 1.10 | TS:ImprovingCS:Poor | Inventory 10.40Turnover
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