Overwhelmed. The only word I can think of when the flight attendant calmly says‚ “Welcome to Port-au-Prince‚ Haiti‚ you may now unfastened your seatbelts.” Tears fell from my eyes and all the emotions that I was feeling for the last 4 hours suddenly began pouring out. I had never been to Haiti and the only mindset of it I had was that there was killing and kidnapping. I was extremely anxious because of that. “NO!‚ YES!‚ NO!‚ YES!‚ NO!!”‚ my conflicted mind begins to yell. I couldn’t believe that
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A Major Event in my life “Thank you for taking Eva airline. This flight from Taiwan to Vancouver is landing now. Please remain seated…” a flight attendant announced. The announcement woke me up from a long sweet dream. Twelve hours earlier‚ I was standing in the Taiwan international airport‚ saying goodbye to all relatives and friends. I was standing at a foreign airport now. My whole new life to become a Canadian started in this unfamiliar city‚ Vancouver. My hometown‚ Taiwan‚ is a small‚ but
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Streamlined information System and a leaning staff 2. What is JetBlue’s business model? There business model was to fly one type of plane from one vendor: Airbus A320. They figured this approach enabled the airline to standardize flight operations and maintenance procedures to a degree that resulted in savings. How do its information systems support this business model? Under normal circumstances‚ the lean staff was sufficient to handles all operations and the
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ATTITUDE MEASUREMENT Attitudes are expressions of our covert feelings about or toward an object‚ person‚ issue‚ event‚ or behavior. An attitude is a point of view about a situation. It is generally agreed that attitude can be defined as a learned disposition or tendency to respond in a consistently favorable or unfavorable manner with respect to a given object. One similar definition given by Baron and Byrne for attitudes is: relatively lasting clusters of feelings‚ beliefs‚ and behavior tendencies
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February 15‚ 1995‚ 200 feet off the ground‚ Professor Roger McPherson gazed anxiously through the fog as his airplane moved to touch down at Hartsfield Airport in Atlanta‚ more than 1 hour and 15 minutes late. He had 30 minutes to catch his 6:00pm flight to London‚ where he would be meeting with the executive leadership of a major British power company to discuss their information strategy. He felt fortunate‚ however‚ to be flying this carrier‚ which had a reputation for outstanding service. He
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Subpart M compared with CAR | 11 | 3.4.1. Airman Certificate | 11 | 3.4.2. FAR 121.383(c) The age 60 rule | 11 | 3.4.3. FAR 121.385 – Composition of flight crew & CAR Subpart N CAR-OPS 1.940. | 11 | 3.4.4. FAR 121.391 & CAR Subpart O CAR–OPS 1.990- Cabin Crew | 12 | 3.5. Flight and Duty Time Limitations | 12 | 3.5.1. Cabin Crew Requirements | 13 | 3.6. Airplane Performance and Operating Limitations | 14 | 3.6.1. Takeoff Limitations
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Laffey v. Northwest Airlines 567 F.2d 429 (U.S. Court of Appeals‚ District of Columbia Circuit‚ 1976) Facts: NWA started international flights and created a new cabin-attendant position of “purser” and adopted a policy of only hiring men for the purser position. The only female purser was Mary P. Laffey‚ who bid for a purser vacancy after nine years of being a stewardess. NWA delayed acting on her application and began to administer new tests to purser applicants. NWA hired two male pursers without
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STRUGGLE TO GANIN A MARKET FOOTHOLD In June 1971‚ Southwest initiated its first flights with a schedule that soon included 6 round-trips between Dallas and San Antonio and 12 round-trips between Houston and Dallas. The introductory 20 one way fares to fly the Golden Triangle‚ well below the 27 and 28 fares charged by rivals. attracted disappointingly small numbers of passengers- some days the total for all 18 flights would be less than 250 people. Money for parts and tools was so tight that‚ on
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timeliness served as the most important among others. Every single customer of the airline company would expect the flight to be taken off and reached the destination on time. Hence‚ the punctuality of the flight pilot and crews plays an important role in the airlines. It could be difficult to imagine how the airline company could serve well if the pilot and crews were not punctual for all the flights. Besides that‚ the pilot or captain plays an important role on ensuring the safety of all the passengers and
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JetBlue is developing high technology (Paperless) to meet efficiency but also focused on service improvisation. Profile • Founder • Focus Area : David Neeleman : New York‚ Florida & California • Operations : February 11‚ 2000 • First Flight : Between New York’s JFK &Fort Lauderdale • Initial Capital : $130 million Mission Core Values Safety Caring Integrity Fun Passion SAFETY Concern from Order (CO) • Customer Satisfaction Objective (CSO) Interpersonal Understanding
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