de-skilling 2. job specifications 3. training 4. levels of output 1.4 justify the suitability of systems for particular food and beverage outlets Application: within the hospitality industries eg hotels‚ restaurants‚ pubs‚ clubs and nightclubs‚ contract food services‚ hospitality services‚ membership clubs‚ events and specialist operations‚ banqueting‚ fast food‚ in-flight catering LO2 Understand the financial controls used in food and beverage operations 2.1 discuss the use of financial
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1. Introduction 1.1 Main Hotel: Capella Singapore Strategically located on Singapore’s most alluring island‚ Sentosa‚ Capella Singapore is spread across 30-acres of lush grounds and gardens. Built on a gently terraced knoll‚ the Resort is blessed with a stunning vista of the South China Sea. Perfectly complementing the magnificent grounds is the Resort’s rich history and heritage with four colonial structures that began life in the 1880s. Sentosa‚ a word that means peace and tranquillity in
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RULES OF TABLE SERVICE 1. Smile and be cheerful when serving/ attending to customers. 2. Serve all drinks and solids from the right. 3. Serve bread and butter from the left. 4. Present food from the left. 5. Use your farthest hand when serving. 6. Never show your thumb on the edges of the plate. 7. Never reach in front of the guest or across the guest to serve another guest. 8. Serve ladies first. If these are children‚ serve them first‚ the lady next‚ then the gentlemen
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Food and beverage Operations are concerned with the provision of food and a variety of beverages within business. The various elements which comprise food and beverage operations can be summarized in the catering cycle. The main aim of food and beverage operations is to achieve customer satisfaction. In other words‚ to meet the customers’ need. Food and Beverage department of a hotel or motel is a large‚ complex department. Good food and beverage is where there is a match between the level of service
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SUMMARY ON SKINNER B. F. Skinner is somewhat opposite of Freud in that while he acknowledges the existence of our inner states such as emotions‚ thoughts and unconscious processes he believes most behavior is learned through operant conditioning. He says humans do not and cannot plan for the future‚ and have no free will. All behavior is determined by prior conditioning. He probably would have laughed in the faces of those who described the sinister deeds of others to be because they were “just
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&Chapter 5 Food & Beverage Operations • • • • • • • • Food and Beverage Management Kitchen Food Operations Bars Stewarding Department Catering Department Room Service/In-Room Dining Trends Introduction to Hospitality Fifth Edition John Walker Copyright ©2009 by Pearson Education‚ Inc. Upper Saddle River‚ New Jersey 07458 All rights reserved. Food and Beverage Management • The director of food and beverage reports to the general manager and is responsible for the efficient and effective operation
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Flexibility has been defined in different ways by different authors. Adopting an operational view‚ Nagarur (1992) defines flexibility as “the ability of the system to quickly adjust to any change in relevant factors like product‚ process‚ loads and machine failure”. At macro level‚ Flexibility can be defined as an absorber of environmental uncertainty and variability (Gerwin‚ 1993; De Toni and Tonchia‚ 1998; Beach et al‚ 2000). Research in the area of operational management cites flexibility as a
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Marketing Management Project On [pic] CONTENT 1 Introduction 1.1 Company Background 1.2 Vision and Mission 1.3 Awards 2 Macro-Environment Analysis 2.1 Natural Environment 2.2 Culture Environment 2.3 Demographics 3 Product Line 4 Evaluation & Recommendation of Marketing Strategies 4.1 Market Penetration 4.2 Product Development 5 Mission Statement 6 ANNEX 1 Introduction 1. Company Background BreadTalk Group Limited is a listed bakery based company
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Identifying Learners Training Requirements Form for Food and Beverage Services NCII Name: ______________________________________ Age:_________ Educational Attainment: _________________ Work Experience:_______________________ Date of Start of Training: ____________________ Expected Date of Completion: ____________________ Actual Date of Completion: ____________________ |Current Competencies of the Trainee|Proof of Evidence |Required Competencies/Learning Outcome
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B.F. Skinner is regarded as one of the most influential behaviorists‚ advocating that it is environmental stimuli that shape behavior of an individual. His strong disposition on the subject of behavior is evident in his discourse on cognitive psychology‚ “Why I Am Not a Cognitive Psychologist”; in which he enumerates various cognitive concepts and mechanisms before providing a behavioral explanation of the phenomena. To illustrate‚ Skinner introduces the subject of abstraction‚ which is considered
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