OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
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Purdue extension EC-722 Industry Analysis: The Five Forces Cole Ehmke‚ Joan Fulton‚ and Jay Akridge Department of Agricultural Economics Kathleen Erickson‚ Erickson Communications Sally Linton Department of Food Science Overview Assessing Your Marketplace The economic structure of an industry is not an accident. Its complexities are the result of long-term social trends and economic forces. But its effects on you as a business manager are immediate because it determines the competitive
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products principally through third-party computer resellers. The Company is also continuing its expansion into new distribution channels‚ such as mass merchandise stores‚ consumer electronics outlets and computer superstores‚ in response to changing industry practices and customer preferences. The Company’s products are sold primarily to business and government customers through independent resellers‚ value-added resellers and systems integrators; to home customers through independent resellers and consumer
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MGMT-1100 September 13‚ 2012 The Five Forces Analysis on Gaming Industry Every man in the business uses five forces in order to progress in company’s industry. The five forces are customers‚ entrants‚ substitutes‚ supplies‚ and the nature of rivalries. These elements not only show the state of company but also why some of them are so successful then the others. In this analysis we will see how these five forces relate to the video game industry‚ how strong each force is‚ and answer the question of
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Five Forces Analysis of PC Industry Threats of Entry The threats of new entrants in the PC industry are low in the U.S. market. The advanced technology is required to make and design PC. The US PC market was dominated by a few big names in year 2007‚ for example HP‚ Dell‚ Apple‚ and they have their own differentiate products. It is thus hard for new competitor to break into the established brand and customer loyalty. Each firm has contract or has built tight relationship with its suppliers
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LTL Industry 5-Forces Analysis Power of Suppliers – High Suppliers in this industry: Labor‚ truck manufacturing‚ and fuel The power of the suppliers in this industry is relatively high because of the inability of the companies to control these suppliers. In the case of labor‚ the unions frequently battle the companies for higher wages and benefits. These unions also set up strikes which cripple companies who use union workers as their main labor force. These unions have high power since the companies
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Preserving People Competitiveness and Tenureship among BPOs in Metro Manila‚ Philippines Maria Lourdes P. Lugtu Marco S. Espinosa Jerryl Lou B. Esquivel Rosemarie A. Galsim Ma. Concepcion M. Gatchalian Heidi E. Layson Jeanne Daphne G. Perez Margie S. Tizon BSEM 3 -3 FUNDAMENTALS OF RESEARCH ENMA 4063 PROF. LOUVELLE S. FORMENTERA September 27‚ 2014 TABLE OF CONTENTS PAGE CHAPTER 1 The Problem and Its Background 3 Introduction 3 - 4 Theoretical Framework 4 - 11 Conceptual
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music compact discs correlates with how prices are divided according to the mentioned links in production chain of the music industry. Secondly I will by use of Porter’s five forces explain the pattern of this. Very few big record companies heavily control the music industry. This is also known as Oligopoly‚ which makes the record companies price setters in the music industry and leaves them with significant more power than that of the artists and the retailers. This means that the record companies
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http://www.craigapanozzo.com/2012/10/16/porters-five-forces-model-the-internet-industry/ Porter’s Five Forces Model – The Internet Industry The following table is an example of the Porter’s Five Forces Model applied to the Global Internet & Services Industry. I explain the industry infrastructure of Internet companies like Google Inc. according to the threat of entrants‚ buyer power‚ threat of substitutes‚ supplier power‚ and rivalry. Threat of New Entrants There is a moderate degree
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the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are: Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional
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