MANAGING CULTURAL CHANGE Talent Management British Airways (BA) was formed in 1974 by the merger of the British Overseas Airways Corp (BOAC) and the British European Airways (BEA). BA’s integration did not come without problems. By the early 1980’s BA generated debs in excess of £500m‚ staff discontent and customer dissatisfaction were common denominators across the operational equation and in 1980 the airline topped a list of airlines to be avoided
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Bank Financial Analysis • http://www.westga.edu/~rbest/GSB.html Graduate School of Banking @ LSU • Information that will help you complete the home study problem Ron Best Professor of Finance University of West Georgia – Information about accessing your bank’s UBPR Richards College of Business Department of Accounting and Finance Carrollton‚ Georgia 30118 rbest@westga.edu 678-839-4812 – Spreadsheet template 2 Overview Financial Intermediation • Financial Statements
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Toyota Motor Corporation. The Group ’s principal activities are to manufacture and sell automobiles and provide financial services. The Group operates through three segments: Automotive‚ Financial Services and Other. Automotive segment designs‚ manufactures‚ assembles and sells passenger cars‚ recreational and sport-utility vehicles‚ minivans and trucks and related parts and accessories. Financial services segment provides financing to dealers and their customers for the purchase or lease of Toyota vehicles
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Changing the Culture at British Airways Changing the Culture at British Airways The British Airways case study was a very interesting case to read. It proves that not all people can be leaders‚ especially the chairman‚ board and chief executives of British European Airways (BEA) and British Overseas Airways Corporation (BOAC.) According to the case study of British Airways‚ the life at the “old” British Airways was “bloody awful” (Changing the Culture of British Airways‚ 1990‚ p. 1). There
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Session 15: Limitation of Ratio Analysis Learning Objective Explain to the participants on the limitation of ratio analysis. Important Termss Creative accounting. Accounting Policies. Limitations of Ratios Accounting Information Different Accounting Policies The choices of accounting policies may distort inter company comparisons. Example IAS 16 allows valuation of assets to be based on either revalued amount or at depreciated historical cost. The business may opt not to revalue
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Current Ratio- the current ratio is current assets divided by current liabilities. In the data from 2002 in Appendix D the current assets equal $104‚296.00 and the current liabilities equal $139‚017.00 the current ratio equals 0.75. 2. Long –term solvency ratio- the formula used for long term solvency is total assets divided by total liabilities. In the data provided the total assets equal $391‚270.00 and the total liabilities equal $310‚246.00 making the long-term solvency ratio equal 1.26 3. Contribution
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Changing the Culture at British Airways 1. Problems you identified from the case Macro: The first problem changing the culture at British Airways was the merger of the BOAC and BEA. In 1971‚ the Civil Aviation Act became law and the board was to control policy over British Airways but both BOAC and BEA remained autonomous‚ each with its own chairman‚ board‚ and chief executive. This caused a split within British Airways throughout the 1970s and in the mid-1980. The second problem BA faced was
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FINANCIAL RATIO ANALYSIS REPORT The fiscal year 2004 was a relatively soft year for Barnes & Noble‚ Incorporated (B&N). Blockbuster nonfiction books that came out during the year may not have come from the company‚ but business remained strong. This is due to the million of books already in the market‚ including phenomenal fiction hits "The Da Vinci Code‚" "The Five People You Meet in Heaven‚" and "The Rule of Four‚" and thousands of new releases during the year. This claim was supported by the
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Part A After-TAX Cost Debt O’Grandy Apparel Company can calculate the after tax debt cost using YTM (CP + (FV-Nd /n) / FV +Nd /2) *2. Cp is (0.12/2) * 1000= 60 Semi-annually Fv is 1000 Nd is 995 – (0.025* 1000) = 970 N is 20*2 because it is semi-annually then you have to use Kdt= Kd+ (i-T) .The tax bracket is 40 percent. Now we can have the after tax debt when it is equal or smaller than $700000 Kd ( 1-T) = 0.1249 (1-0.4)= 0.07494. If it is more than $700000 it will be KD (1-t) = 0.18(1-0.4)
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how customer service within British Airways is monitored & evaluated British Airways would monitor their customer service through a number of ways. One example of how they would monitor customer service is through the use of informal customer feedback. This means that they would gather information through informal conversation‚ where the customer is left to express their opinions more comfortably and honestly. British Airways would value the customer’s opinion and use this information to
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