Customer Service A recent MasterCard poll suggests that 80% of all restaurant complaints are related to poor service‚ not inadequate products. 23% of those surveyed said they would never return to a restaurant where they were dissatisfied with the service they received. Likewise‚ the National Association of Customer Service found that the biggest reason retail customers decide not to return to an establishment relates directly to the level of personal attention and treatment they receive from the
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Strategic Plan Riordan Manufacturing is a mid-size American company that was founded in 1991‚ employs 550 people and has projected annual earnings of $46 million. Riordan has three manufacturing locations‚ two in the United States and one in China. Riordan understands the importance of strategic planning and will lay out their reasoning in this paper. Competitive advantages‚ sustainability‚ innovation and ethical and social responsibilities will be addressed‚ as well as cultural and structural leadership
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Running head: RIORDAN CORPORATE COMPLIANCE PLAN 1 Riordan Corporate Compliance Plan Napoleon Melton‚ Jr. LAW/531 January 17‚ 2011 Terry Turner RIORDAN CORPORATE COMPLIANCE PLAN 2 Riordan Corporate Compliance Plan Riordan Manufacturing is wholly owned by Riordan Industries‚ a Fortune 1000 enterprise based in San Jose‚ CA. Riordan produces plastic beverage containers at its Albany‚ GA plant‚ custom plastic parts at its Pontiac‚ MI plant‚ and plastic fan parts at its Hangzhou‚ China
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Richard Russell Riordan Jr. better known as Rick Riordan is The New York Times bestselling American author of the Percy Jackson and Olympians series. Born on June 5‚ 1964‚ Rick Riordan grew up in Texas. He attended the Alamo Heights High School‚ graduating in 1982. For higher education Rick enrolled at the University of Texas in Austin double majoring in English and history. After graduation from the university in 1986‚ Rick Riordan chose teaching for a career. For 15 years Rick taught English‚ history
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Negative Feedback Negative feedback is the process by which the outputs tend to reduce the inputs‚ which causes the system to stabilize. It is found in many functions that organisms carry out on a daily basis‚ most notably homeostasis. Negative feedback can be seen during the menstrual cycle‚ during days 5-10 oestrogen levels slowly rise‚ this increase causes the release of the hormones FSH and LH to be inhibited. Also in low concentrations progesterone has a negative feedback effect on FSH
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Overview Riordan Manufacturing has three operating entities…Georgia‚ Michigan and California…plus a joint venture in the People’s Republic of China. Basically‚ the operating entities each have their own Finance & Accounting Systems and they provide input that is consolidated at Corporate…San Jose. The basic components of each system are as follows: * General Ledger * Accounts Payable * Accounts Receivable * Order Entry * Procurement * Sales and Purchasing History
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Riordan well known CEO Dr Michael Riordan is the lead and who takes full control. All involved always take full advice of what he has to say. Any other person regardless of how high their title may be must abide to the CEO’s orders. The way hierarchy in the management of the Riordan manufacturing tends to be complex one. Dr Michael Riordan is the head person in charge of command research and the full development of its operations. Riordan has two senior vice presidents who are under the CEO’s leadership
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Feedback Mechanisms How do organisms regulate complex systems through chemical interactions? Why? The heating system of a house works to keep the temperature constant. If the house gets too cold‚ then the heat automatically turns on to warm the house. The heat stops when the preset temperature is reached. This is an example of a feedback mechanism. Organisms use many feedback mechanisms to either maintain or amplify important chemical systems. This could happen at a molecular level to coordinate
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Change Management The company was founded by Dr. Riordan‚ a professor of chemistry he started Riordan plastics‚ Inc in 1991. Riordan Manufacturing is a global plastics‚ medical supplies‚ stents‚ automotive parts‚ appliance manufacture ’s parts‚ airplane parts‚ and beverage containers manufacturer. Riordan has 500 employees with a projected annual earnings of $46 million and a fortune of 1000 enterprises with revenues of $1 billion. Riordan Manufacturing has 4 worldwide locations Albany Georgia
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Riordan Manufacturing wants to improve innovation and sustainability of business operations both in the United States and in the global market. An executive team at Riordan researched other companies including Nike to decide on the most effective competitive strategies to employ for attaining this goal. Below is a report of the findings that include which competitive advantages Riordan has in common with Nike. Based on the commonality between the companies is a recommendation of which competitive
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