Federal Express Quality Improvement Program The leading company in express airfreight shipments is seeking to maintain its superiority in an increasingly competitive global market place. The case describes how FedEx has used information technology to enhance the reliability of its service and add extra features for customers. The case also describes the FedEx ’s efforts to improve service quality in the U.S.A.‚ including new measurement techniques‚ training‚ and "internal marketing". With the company
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INTRODUCTION Federal Express‚ is a packaging and mail delivery company that had evolved 20 years ago. The company’s strongest feature is its Human Resources department that had seeked to follow and concentrate on its mission statement throughout its growing years: "The Personnel Division is dedicated to maintaining a global environment consistent with P-S-P‚ quality standards‚ local culture‚ and relevant laws and regulations in which employees are motivated to high levels of achievement of corporate
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QUESTION 2 Firstly‚ Federal Express may maintain the capacity in order to keep up with China’s growth by implement the customer relationship management strategy (CRM). This is because each of the customers has different type of requirements and demands. Federal Express should expand their forwarding capability‚ expand the services territory and also improving the cycle times. Federal Express also can provide shipment information to the customers in China. Not only that‚ Federal Express also should be
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HCS/588 Measuring Performance Standards Quality improvement is an organizational approach to improve quality of care and services using a specified set of principles and methodologies. Principles of quality improvement are measurements‚ which the data is used to improve care‚ focusing on the important patient outcomes and consumer needs‚ being involved with participants‚ such as encouraging direct participation in teams by those individuals who implement the processes being evaluated. Ensuring
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S. B. (2008). The healthcare quality book: Vision‚ strategy‚ and tools. (2nd ed.). Health Administration Press: Chicago‚ IL. Quality Improvement Processes and Approaches “Form follows function‚” a concept founded in the field of architecture‚ describes the importance of understanding what you want to do before you determine how you are going to do it. The premise behind the principle also applies when an organization is deciding what quality improvement process or approach to adopt.
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Introduction Federal Express main products are delivering packages to widespread locations within a short time. In this case study‚ we would focus our discussion on its most profitable services‚ i.e. Priority One‚ Standard Air Service‚ and Courier Pak (Table 1). Federal Express Product FedEx specializes in guaranteed overnight delivery of high-priority packages‚ documents‚ and heavy freight. How does Courier Pak fit in Federal Express? For services users Courier Pak is a guarantee overnight
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Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However‚ the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s
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HOSPITAL QUALITY: INGREDIENTS FOR SUCCESS— OVERVIEW AND LESSONS LEARNED Jack A. Meyer‚ Sharon Silow-Carroll‚ Todd Kutyla‚ Larry S. Stepnick‚ and Lise S. Rybowski July 2004 ABSTRACT: Hospitals across the country are searching for ways to improve quality of care and promote effective quality improvement strategies. This research study‚ by members of the economic and social research institute‚ identifies and describes the key factors that contributed to the success of four high-performing hospitals
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1. The core competencies of the Federal Express are the brand name which it has leveraged throughout the years. The innovation to the idea of delivery systems. The technology it uses to address the various issues in the supply chain and also the Information technology which it had mastered which has decreased its delivery problems. The use of technology and IT systems has been useful in the production and integration of virtual networks. The innovative approach in tracking and conveying messages
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referencing these three methods. Answer According to the Study Guide there are three ways to introduce Continuous Quality Improvement (CQI): 1. The quiet or whisper launch. It is suggested that “this is an effective way to begin if the staff or an organization are very cynical and do not trust new management programs.[1] The senior team launches their CQI program without any form of public announcements and deals with the better part of its implementation. 2. A pilot
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