1. Evaluate the value proposition offered by the Courier Pak The product in question is a freight product that covers shipment of documents or other items up to a weight of 2 pounds and offered overnight delivery of the documents. Another value proposition of this product is the added safety feature of it being shipped in waterproof or tear-proof envelopes ensuring the documents are shipped without the possibility of damage. The targeted segment for this product is the Rush segment customers
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Federal Express established itself as a key player in the competitive airfreight industry‚ just three years after beginning operations‚ as a direct result of its unique strategic hub system and a policy of limiting package size to under 70 pounds. By capitalizing on this strategy‚ FedEx was able to boost its average delivery volume in 1976 to 20‚726 packages per day via its three services‚ Priority-One‚ Standard Air‚ and Courier Pack‚ compared with an average of 10‚521 delivered daily the prior
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Global express and courier industry overview Introduction The primary business of the express industry is the delivery of time-sensitive shipments‚ typically with a transit time of two to three days. These are delivered mainly by air and ground. The industry has been witnessing significant growth as a result of the constant rise in demand for express and courier services over the last decade across user industries‚ including manufacturing‚ pharmaceutical‚ financial services and high-tech sectors
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QUESTION 2 Firstly‚ Federal Express may maintain the capacity in order to keep up with China’s growth by implement the customer relationship management strategy (CRM). This is because each of the customers has different type of requirements and demands. Federal Express should expand their forwarding capability‚ expand the services territory and also improving the cycle times. Federal Express also can provide shipment information to the customers in China. Not only that‚ Federal Express also should be
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Introduction Federal Express main products are delivering packages to widespread locations within a short time. In this case study‚ we would focus our discussion on its most profitable services‚ i.e. Priority One‚ Standard Air Service‚ and Courier Pak (Table 1). Federal Express Product FedEx specializes in guaranteed overnight delivery of high-priority packages‚ documents‚ and heavy freight. How does Courier Pak fit in Federal Express? For services users Courier Pak is a guarantee overnight
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INTRODUCTION Federal Express‚ is a packaging and mail delivery company that had evolved 20 years ago. The company’s strongest feature is its Human Resources department that had seeked to follow and concentrate on its mission statement throughout its growing years: "The Personnel Division is dedicated to maintaining a global environment consistent with P-S-P‚ quality standards‚ local culture‚ and relevant laws and regulations in which employees are motivated to high levels of achievement of corporate
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Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However‚ the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s
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Q: Do you think Courier Pak is a good fit or a bad fit for Federal Express? Why? The Courier Pak was a good fit for Federal Express (FEC) from an environmental‚ company‚ cost‚ and competitive standpoint. The business environment of the mid 1970s airfreight industry played almost directly into the relative strengths of a small-package air service like FEC. As stated in the case study‚ "Bulk products and commodity goods were rarely sent by air. Indeed‚ most air shipments were rather small." This
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Executive Summary Two Wheeled Oracle is a bicycle based courier service in Portland‚ Oregon‚ catering to law firms. The Oracle can transport documents as well as small parcels to clients‚ other law firms‚ as well as transport and file documents with the clerk of courts. Law firms will be the primary group of customers and the only one targeted‚ non law firm customers will be served as well‚ but will not be targeted. The Oracle will offer reliability and industry insight to law firms‚ enabling it
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1. The core competencies of the Federal Express are the brand name which it has leveraged throughout the years. The innovation to the idea of delivery systems. The technology it uses to address the various issues in the supply chain and also the Information technology which it had mastered which has decreased its delivery problems. The use of technology and IT systems has been useful in the production and integration of virtual networks. The innovative approach in tracking and conveying messages
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