Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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AN ASSIGNMENT ON The Telecommunications Industry in India -- Michael Porter’s Five Forces Analysis Submitted To: - Prof. AVIJAN DUTTA Date Of Submission:- 4th feb‚2009 NAME ROLL NO. Submitted By:- Ashish Vatshayayan 03 Rajesh chaudhary 28 Anurag Yadav
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A Paper on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services
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A STUDY ON THE TELECOMMUNICATION INDUSTRY OF INDIA GROUP 6ANUBHAV BANSAL ANKIT JAIN SAMREEN SABA SHWETA CHANRA VINAY BAHETI CONTENTS Executive summary Introduction Factors Facilitating Growth of the Sector Features of Telecom Industry Current Market Scenario Industry structure PEST analysis Conduct and practices Porters five force model Conclusion & Future of the Telecom Industry in India EXECUTIVE SUMMARY Indian telecom industry is a 165 years old
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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INTRODUCTION Today‚ telecommunication has becomes one of the most important things for people’s everyday life. With supports of new innovations and technology developments (such as microprocessors‚ computers‚ etc.) make the telecommunication and information technologies (IT) have continuously developed. The values of the Telecommunication and IT markets have grown very fast year by year. Therefore‚ the telecommunication and IT industries are considered as one of the best opportunity for both
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only the privileged have phones. Many would apply for a phone line‚ and application process can take up to 5 years‚ only to find out they have been rejected. In the 80s‚ the market became more accommodating and new telephone companies made their industry debut. New lines began operating and franchises were allowed nationwide. In the early 90s‚ about 2 of every 10 Filipino families have landline phones‚ with most of the lines located in Metro Manila. Less than 1 out of 10 owns a mobile phone‚ then
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or indirectly contributed in the development of this work and who influenced my thinking‚ behaviour‚and acts during the course of study. I express my sincere gratitude to GAUTAM BUDH TECNICAL UNIVERSITY for providing me an opportunity to undergo summer training at INDIAN TELEPHONE INDUSTRIES LIMITED RAEBARELI. I am thankful to Mr J.P.MISHRA (CM MARKETING) for his support‚ cooperation‚ and motivation provided to me during the training for constant inspiration‚ presence and blessings. The guidance at each and every step provided by
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STUDENT ID: 10038731 PROGRAMME: MSc. Business with International management SUPERVISOR: Dr Zhibin Lin TITLE: What Makes Customers Satisfaction: A Study on Mobile Telecommunication Sector of Vietnam. DATE: 20/09/2012 Dissertation submitted in partial fulfilment of the requirements of the Masters Degree in [MSc. Business with International Management] Newcastle Business School at the University of Northumbria at Newcastle DECLARATIONS I declare the
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