Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Explain the role of effective communication and interpersonal interaction in a health and social care context. Explain what is effective community? Effective communication is important because it ensures that information is clear‚ brief‚ accurate‚ non-judgmental‚ and useful. This reduces the possibility of mistakes being made‚ and ensuring suitable care service delivery. It is important to work as a team with your colleagues‚ so that you all work to achieve the same outcomes and targets.
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deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing on sell
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appropriate manner. Message competence- The ability to make message choices that others can comprehend as well as to respond to the message choice of others. Intrapersonal comm.- Communication that a person has with him or herself. This is often regarded as "self communication" Interpersonal comm.- Communication between two people‚ generally on face-to face interaction. Relational competence- The ability to process and create messages that convey the type of relationship assumed or desired by
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Oral communication A model of communication refers to the conceptual model used to explain the human communication process. The first major model for communication came in 1949 by Claude Elwood Shannon and Warren Weaver for Bell Laboratories[1] Following the basic concept‚ communication is the process of sending and receiving messages or transferring information from one part (sender) to another (receiver). Shannon and Weaver Model The new model was designed to mirror the functioning of radio
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Do you feel community service is important to a community? Why or why not? Explain your answer in two or three paragraphs. Community Service is important for many reasons. Taking part and volunteering teaches compassion and understanding. One of my favorite things about community service is that there are opportunities and choices everywhere! You can volunteer for something you really believe and have an interest in‚ and can volunteer as much or as little as you ’d like or have time for. Since
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