One year old male infant named Matthew is brought into the clinic by very worried parents. Infant shows abnormal symptoms such as stunted growth and underdevelopment of weight for his age and he has no hair on him‚ a condition called alopecia. Alopecia in his case took off all the hair off his head and his eyebrows and eyelashes. Infant’s head was severely disproportioned to his body and also was disproportioned to his face. His face appeared to be very shrunken and small and he had an underdeveloped
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mission‚ vision‚ and value statement. An organization could provide services‚ products or could provide both. The mission of an organization is the purpose of their services or product; why they are doing what they are doing and who their target customers are. The vision is what they hope to accomplish‚ and the values of the organization is what they stand for and what principles they follow to accomplish their vision and mission. 2.Why are the mission‚ vision and values of an organization either invisible
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The Mayo Clinic (2015) states that a stroke occurs when blood supply to the brain is reduced‚ this deprives human tissue of oxygen. As a result the cells in the deprived brain tissue die. There are three main types of stroke: 1) ischemic stroke [due to a blocked artery‚ this account for 85% of all strokes]‚ 2) hemorrhagic stroke [leaking/bursting of an artery] and 3) Transient ischemic attack [temporary disturbance of blood flow to the brain]. The common risk factors for a stroke are obesity‚ inactivity
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According to the mayo clinic schizophrenia is define as a group of severe brain disorder. In which some people may interpret reality abnormally. Schizophrenia may result in some combination of hallucinations delusions‚ and disordered thinking and behavior. The word schizophrenia means a disruption of the usual balance of emotions and thinking. Schizophrenia is a chronic condition which required lifelong treatment. (www.mayoclinic.com/health/schizophrenia/DS00196 Cached) According to the text schizophrenia
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Why Customer Retention Is So Important Good customer retention is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition‚ ranging between 25 and 80 %!). Companies with high retention also grow faster. However‚ customers can only be retained if they are loyal and motivated to resist competition. When customers are merely satisfied with the service they receive they may
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will not be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each
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Four Characteristic of Good Customer Service By Good customer service is what every company strives for when you talk about customer service. But what is really good customer service in general‚ honestly speaking. Today I would like to share with you‚ what I think is good customer service that I have come across in my everyday life. Now you’re probably wondering what I’m talking about‚ in simple terms; its taking care of the customer through empathy. When I work on
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and how that effects future
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Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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