Emotions in Organisations What are emotions? Physiological‚ behavioural and psychological episodes experienced toward an object‚ person or event that create a state of readiness A feeling‚ psychological state and biological state that incline a person to act in a certain way Emotions are experiences. Emotion and Work As actors we all through the process of socialisation learn how to control and manage emotions in certain contexts Emotions are getting more important in service section – service
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Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us‚ “in each industry‚ the customer is god‚ is operator’s food and clothing parents.” This tells us that customers are important to organizations. With the current intense competition in logistics nowadays‚ most companies can provide high quality goods‚ even are willing to cut down prices if reasonable. However‚ how can suppliers gain a competitive advantage when high quality
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ACTIVITIES OF MODERN RETAIL STORE Submitted By: Dipika Raheja Roll No. 4 Exec. PGDM (2012-13) AGENDA 1. Retail 2. Traditional Retail v/s Modern Retail 3. Marketing Strategy & Implementation in a Retail Store a. Meaning and concepts of marketing b. Integrated Marketing Communication of retail c. Opportunities in marketing activities of Modern Retail 4. Challenges in marketing activities of Modern Retail RETAIL As per the
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Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between a service provider and its users. However
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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Outline some of the ways in which inequalities have changed over time in South Wales. The purpose of this assignment is to outline some of the ways that inequalities have changed over time in South Wales. There are many inequalities in South Wales both historically and traditionally. Inequalities are variances in size and circumstances displaying a lack of equality. These are portrayed in South Wales from when deep coal mining was at its peak and when open cast mining was introduced and subsequently
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TABLE OF CONTENTS INTRODUCTION 2. DESIGN AND LAYOUT OF ECOLAND 2.1 Ecoland Name‚ Headline‚ Logo 2.2 Ecoland Retail Sector 2.3 Ecoland Store Design and Layout 3. ECOLAND MARKETING: MACRO ENVIRONMENT AUDIT 3.1 Ecoland PEEST Analysis 3.2 Ecoland Competitive Environment Audit 4. ECOLAND MARKETING: MICRO ENVIRONMENT AUDIT 4.1 Market Segmentation 4.2 Porter ’s 5 Forces – The Operating Environment 5. FINANCIAL STRATEGY for ECOLAND 5.1 Financial statement 5.2 Break-even analysis 5.3 Financial
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Automotive ➢ Financial services ➢ Energy ➢ Retail When companies combine/merge the whole objective is to gain new opportunities‚ gain market share‚ grow the business‚ to become more innovative and to improve product offerings‚ utilizing/sharing the existing resources and data. From the case study the company has already been successful in proving that their merger was a win‚ win. Already they have leveraged off each other by gaining the Rolls-Royce account which would fall under a combined
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Retail pharmacies; the next big battle ground? February 16th‚ 2007 · 5 Comments The pharmacy retail trade‚ which is highly fragmented and until now dominated by small chemists‚ is bracing up for a quick revamp. Big industry houses like Ranbaxy (Fortis)‚ Reliance Retail‚ ADAG ( Reliance Health Venture)‚ together with other big multi-verticle‚ multi-format‚ retailers like Pantaloon (Tulsi) and Subhiksha as well as other regional healthcare players like Apollo Pharmacy (Apollo Hospitals Group)‚
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