organizational unit‚ every manager must perform some ceremonial duties as well as greet dignitaries‚ attend weddings‚ or take out customers. As figurehead of an organization managers need to take responsibility for actions of the employees such as taking blame for a mishap that may have occurred Leader Managers are responsible for the work of their respective people of their unit. They must partake in leadership roles such as motivating and encouraging employees. As a leader‚ the manager must empower their
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determine varying roles and functions of a manager‚ all managers have the same fundamental functions that ensure the business runs as efficiently as possible.There are four areas that a manager deals with in the functional areas of any business. These four areas are controlling‚ leading‚ organizing‚ and planning.( Bateman ) It is important to realize that the role of control for a manager is not negative in nature. In the functional areas of a business‚ control means that a manager is making sure
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education maintains a group of parameters or models by which a manager’s attributes are delineated. Specifically‚ the question of what describes a manager’s activities is generally studied in reference to the contemporary elements of functions‚ skills and roles as adopted from a combination of the original theories and works of management theorists and authors. However it is argued that management contains a myriad of activities and factors that defy such simplistic compartmentalisation into contemporary
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CASE STUDY Ans 1.-Education‚ job skills‚ experience and other competencies required for future human resource manager. * Credits in HR management. * HR and Sales experience. * To work as team leader. * Volunteer. * Result Oriented. * Good communication Skills. * Interpersonal Skills. * Competent. * Energetic. * Ability to work and deal with aggressive or strict boss. Ans 2.-All of the 4 candidates had strengths that others did not have .They all have good
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Qualities of Hr manager 1.Active Listener . Being a great manager means more than nodding your head when an employee comes to you with an issue. Employees want to know they have your full attention because they often expect an answer or proposed solution to their issue right then and there. Active listening requires the listener to understand‚ interpret‚ and evaluate what they hear. The ability to listen actively can improve personal relationships by reducing conflicts‚ strengthening
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PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
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Role Of A Manger When looking at what a manager should be doing and what Richard has been doing it is easy to see that he is struggling to properly understand what being a manager actually entails. While there have been many theorists over the years all trying to show what being a manager truly means I think that Rosemary Stewart’s theory fits Richards situation perfectly. Stewart recommended a three part classification for the analysis of jobs. She focused on; Job Demands – What you must
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SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING
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BA7301 ENTERPRISE RESOURCE PLANNING COURSE OBJECTIVES To understand the business process of an enterprise To grasp the activities of ERP project management cycle To understand the emerging trends in ERP developments LT P C 3003 COURSE OUTCOMES Knowledge of ERP implementation cycle Awareness of core and extended modules of ERP UNIT I INTRODUCTION 8 Overview of enterprise systems – Evolution - Risks and benefits - Fundamental technology - Issues to be consider in planning design
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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