Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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Question: Explain the following distribution network designs that may be used to move products from factory to customer: manufacturer storage with direct shipping‚ distributor storage with carrier delivery‚ manufacturer/ distributor storage with customer pickup‚ and retail storage with customer pickup. Manufacturer storage
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[Task 1]{M1} I am going to explain how different customers’ needs and expectations can differ. The supermarket industry provides a good example of the way in which different groups of customers will have different expectations and needs. Some customers just want to buy standard products at the lowest possible prices. They will therefore shop from supermarkets that offer the lowest prices and provide a reasonable range of products. In contrast‚ some customers are looking for variety and quality
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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meant that early years settings and schools have attempted to provide more hands-on and relevant tasks for children and young people. Teachers start by working out the needs of children and plan activities accordingly. Piaget’s work initiated the process of ‘baseline assessments’ for children i.e. children are tested on their stage of development and then appropriate activities are provided to promote and extend learning. Practitioners should assess at
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The different steps in a typical police application process include the following: A written test. There are two written tests in the selection process: The first test is the Alberta Communication Test (ACT) and The Alberta Physical Readiness Evaluation for Police (A-PREP). There is a Screening Interview were the applicants is contacted by a File Manager to arrange a one-on-one interview. The purpose of this interview is to discuss and outline expectations of the selection process. Following the
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Unified Cross-Channel Customer Experience Prepared by Ari Banerjee Senior Analyst‚ Heavy Reading www.heavyreading.com on behalf of www.oracle.com February 2013 Impact of Fragmented Channel Experiences Businesses exist to serve customers and‚ ultimately‚ everything a business does is geared toward making money from customers in return for goods and services. Any business activity generates events that affect a customer’s experience of receiving and using those goods and services
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1. The online survey is faster and inexpensive‚ regardless of sample size; there are no printing‚ postage‚ labor‚ travel or telephone costs. And the answers are more honest than other channels. 2.(1) do you like shopping online? A. Yes B. No (2) Do you know where you can get a condom? A. Yes B. No (3) Which place is your prefer for purchasing the condoms? A. Supermarket B. Vending machine C. Online D. Sex shop E. other place (4) Do you feel embarrassing or strange feeling
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Dealing with customer complaints why do customers complain? customers complain mainly because of bad customer service The product they received is of bad quality not happy because of the staff Delayed flights not good service untidy accommodation product they received was not as it was descripted. not a noth seats on the plane not getting what they want queues why do organisations need to know about customer complaints? To keep their reputation keep one customer happy expand business
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content theory i.e. what motivates us? And process theories i.e. how we become motivated. I will begin first by explaining the process theories and then reviewing some traditional process theories of work motivation. Process Theories Process theories attempt to explain the thought processes concerning the ’why’ and ’how’ people choose one action over another and get motivated. Following are some of the process theories of work motivation Traditional Process Theories of Work Motivation. Expectancy
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