Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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Propolis to be selected for winter promotion Introduction In coming winter‚ there will be a special promotion event and a brand of propolis capsules will be selected to present. The aim of this report is to describe the basic information of propolis‚ show the popularity of propolis and evaluate the advantages and reputation of best seller on market. Firstly the method of research is described‚ followed by the findings. Then conclusions are drawn and recommendations are made. Methodology Research
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| |6 |Eric Gate Kirubi |D53/CTY/PT/21198/2010 |………………… | GROUP: 7 Assignment 1: Discuss the product decisions. Before discussing the product decisions‚ it is important to define a product and its classifications. Product A product can be defined as anything that can be offered to satisfy human needs. Further it can also be described as anything that is potentially vslued by a target
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Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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profit and their loyal customers were always remained. Bayambang is one of the town with the largest number of barangays in Pangasinan‚ a largest place to establish a business. Business opportunity is increasing like mini grocery market‚ malls‚ fast food chains‚ banks‚ water refilling station and other small and big enterprises. This business establishment where very profitable and have impact to the customers especially here‚ is the groceries stores because customer or people can get or buy
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satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s‚ a sudden shift toward customer-oriented marketing became the newest "trend" in business—and it has held its ground since: Business starts with the customer. Customer satisfaction matters. It matters not only to the customer‚ but even more so to the business because it directly impacts a company’s bottom line profits. The marketing concept emphasizes delivering satisfaction
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Introduction The Gap is a specialty apparel retailer of accessories and personal care product for women‚ men and children (Gap Inc.‚ 2013). The company has five brands to operate: Gap‚ Banana Republic‚ Old Navy‚ Piperlime‚ and Athleta. The first brand name established is Gap. When the Gap brand was growing in recognition‚ it increased expectations for continued growth. Unfortunately‚ the company experienced a series of internal and external economic crises. So‚ Gap must find the issues where they
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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Sino College Customer Relations Management Strategies Victor Chak Billy Keung Jonathan Cheung Customer Relationship Management (BMC 333) Kenneth Ng 22/11/2013 Table of Contents Introduction 1 Contents 2 1.Organization background 1.1 Weakness in CRM strategies 2.1 2.New mission statement 2.1 Slogon & core value 2.2 Target market selection 2.2 3.New Loyalty program 2.4 4.General Customer relations strategies 2.5 Conclusion Reference Introduction
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Tambrands is a company that uses single-product strategy to advertise their product known as TAMPAX. This product is the best selling product with 44% of the global market share. Out of this 44%‚ approximately 90% of its sales come from North America and Europe. One of the main reasons for tampax being successful only in North America and Europe is because tampons still have not gained popularity as a result of various cultural resistance‚ religious resistance and/or myths associated with using a
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