Examination Paper of Semester III IIBM Institute of Business Management Semester-III Examination Paper Knowledge Management Section A: Objective Type (30 marks) • • • This section consists of Mixed Type questions & Short Answer type questions. Answer all the questions. Part One questions carry 1 mark each & Part Two questions carry 5 marks each. MM.100 Part One: Multiple Choices: 1. UCC stands for a. Universal Commercial Code b. Uniform Commercial Code c. Uniq Commercial Code d. United Commercial
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mati Module Leader Comments Module Leader’s Comments on Citing & Referencing Executive Summary Knowledge management has been the talk of the town with companies moving forward to create a knowledge based environment that will ensure the progression of the companies will be able to share and pool together its resources in knowledge. New changes in technology has enabled companies to grow at a faster rate due to rapid access to information and data‚ here we are taking a look at QM Group of
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Czyszczoń and Aleksander Zgrzywa Politechnika Wrocławska‚ Faculty of Computer Science and Management‚ Institute of Informatics‚ Wybrzeże Wyspiańskiego 27‚ 50370 Wrocław‚ Poland {adam.czyszczon‚aleksander.zgrzywa}@pwr.wroc.pl http://www.zsi.ii.pwr.wroc.pl Abstract. This paper attempts to address the problem of the automatic customer segmentation by processing data collected in Social Customer Relationship Management (Social CRM) systems using Kohonen networks. Presented segmentation approach comprises
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Presentation Structure Knowledge Management and Its Effects on Performance‚ including BP as a case study: Introduction of Knowledge Management: • Definition and the Essence of KM • Perspectives on Knowledge Management • Knowledge Management Capabilities Needed • Why organisations fail to manage knowledge Effects on Performance: • KM in BP • KM in achieving Operational Excellence in BP • Frame Work • BP’s Philosophy • Peer Group Activity relating to BP • Balance Score Card for Performance Measurement
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TABLE OF CONTENTS 1. executive summary 1 2. INTRODUCTION 1 3. Social media 2 4. social dynamic model 2 5. knowledge management 4 6. organization learning 6 7. innovation 7 8. conclusion 8 9. references 9 Executive Summary Social media become one of the most powerful tools for communicate with a group of people. However‚ with a change in technology create WEB2.0. WEB2.0 let internet surfer interact with the writer by sharing their text‚ picture‚ Video back and forth. This report provides
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KNOWLEDGE MANAGEMENT : * "Knowledge management is a discipline that promotes an integrated approach to identifying‚ capturing‚ evaluating‚ retrieving‚ and sharing all of an enterprise ’s information assets. These assets may include databases‚ documents‚ policies‚ procedures‚ and previously un-captured expertise and experience in individual workers." * Knowledge Management‚ (KM) is a concept and a term that arose approximately two decades ago‚ roughly in 1990. Knowledge Management may
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Queen’s KBE Centre for Knowledge-Based Enterprises 1 WORKING PAPER WP 02-09 KNOWLEDGE SHARING IN A CROSS-CULTURAL SETTING: A CASE STUDY Dianne Ford Dr. Yolande Chan Queen’s University at Kingston April 2002 Queen’s KBE Centre for Knowledge-Based Enterprises 2 Knowledge Sharing in a Cross-Cultural Setting: A Case Study Dianne P. Ford Yolande E. Chan1 Queen’s School of Business Queen’s University e-mail: dford@business.queensu.ca Authors’ Vitae Dianne P. Ford received her B.A. Honours
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practice” in the context of knowledge management? Why is important to have “proven/best practices”? What are the basic functions of communities and associated examples? What are the approaches that make the “communities of practice” work for ConocoPhillips‚ Fluor‚ and Schlumberger? (p61-64) Knowledge retention has been a top priority for the Aerospace Corporation since its founding in 1960. Most of the programs in which Aerospace is involved go on for decades‚ making knowledge retention critical in the
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Nature of Knowledge and Information: 2 III. The Important of Knowledge Management: 3 IV. Knowledge Management and Leadership: 7 V. Knowledge Management Life Cycle: 10 VI. Conclusion: 13 VII. References:…………………………………………………………………...14 I. Introduction: From the past‚ people used knowledge to do all the things to survive such as hunting and planting. These days‚ survival in the human life and either in the business‚ people need to transfer information to knowledge to take
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CHAPTER 2 2.1 LITERATURE REVIEW 2.1.1 Knowledge Management Knowledge management is viewed as a “process about acquisition‚ creation‚ packaging and application of reuse of knowledge” (Davenport et al.‚ 1998). Knowledge differs greatly from information or data‚ and systems supporting knowledge management have a broader range of design issues. Knowledge management always multiple users to access documents on the web and even larger data sets residing in the organizations’ intranets and web- accessible
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