Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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INTRODUCTION The business of foreign exchange is getting increasingly complex and intensely competitive. However‚ in the backdrop of phenomenal growth of Bangladesh’s external sector‚ foreign exchange business provides a challenge as well as an excellent opportunity to accelerate the growth of bank’s own business This research paper is done on the foreign exchange department of Prime Bank ltd. It tries to capture nearly the entire range of activities typically performed in the foreign exchange department
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Foreign / International Distributors International Business Networking Seminar Kevin Hanske - 3104007 Angga Surya Pradana - 3104008 INTERNATIONAL BUSINESS NETWORKING PROGRAM - “Y” CLASS UNIVERSITY OF SURABAYA - FACULTY OF BUSINESS & ECONOMICS 2013 Foreign Distributors When selling products in foreign markets‚ a firms should maintain relationships with local distributors over the long term even after establishing their own local network to handle major clients. In theory‚ local
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under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
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FOREIGN EXCHANGE DEPARTMENT 2 Introduction One of the largest businesses carried out by the commercial bank is foreign trading. The trade among various countries falls for close link between the parties dealing in trade. The situation calls for expertise in the field of foreign operations. The bank‚ which provides such operation‚ is referred to as rending international banking operation. Mainly transactions with overseas countries in respect of import‚ export and foreign remittance come
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Every January 1st brings around another opportunity for people to set goals and have new hopes to accomplish in the year that follows. Some people make these hopes and dreams in the way of resolutions that they will attempt to start or stop doing something in their lives. For some people another new year means another 52 weeks of being scared. Some people are scared of financial situations‚ some of family situations‚ and some of the unknown’s that lie ahead. At the present time in my life I am
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Disconfirmation of expectation model A customer went into a restaurant what require her driven a long distance and waited 15 minutes for a table. She expected it to be good. However‚ the restaurant was dirty‚ the table service was poor and the high-price meal was overcooked. Dissatisfaction felt by this customer because the restaurant’s service performance was not as good as what the customer expected‚ then there was a negative disconfirmation between expectations and perceptions which causes
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an interruption of it
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