Listening Skills Study Report No. 1 2013 Fernwell Communications Stephanie Lloyd Listening Skills Study Report: No. 1 The initial phase of communications skills study of customer service agents at Fernwell Communications has been completed. Findings of this study showed that listening is the communications task that customer service agents spend almost 50 percent of their time doing but clearly have had little instruction in performing this skill effectively. This report is the first
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According to (vtaide 2011) effective communication means that we are able to express ourselves‚ both verbally and non-verbally‚ in ways that are appropriate to our cultures and situations. This means not being able to express our opinions and desires‚ but also our needs and fears and to ask for help and advice. There are a number of different interpersonal communication strategies that enable communication to become effective. Focused listening is a communication strategy that not only enables more
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Strategies for Effective Managerial Communication and Listening Han-Cheng Wang Hawaii Pacific University Dr. Carol Parker MGMT 6910 March 23‚ 2011 Strategies for effective managerial communication and listening Interpersonal communication plays an important role not only in our personal life but also in business field since interpersonal communication is the procedure that we can receive information and feeling from someone immediately and then to lead us to express
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communicating‚ of which 45 percent is spent listening. Nixon and West give the following breakdown for the average time an individual spends communicating. Writing 9 % Reading 16 % Speaking 30 % Listening 45 % Since almost half of the time spent communicating is spent listening‚ it is important to overcome any obstacles that obstruct our ability to listen and to learn new ways to improve our listening ability. Barriers to Listening Anything that interferes with our
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Listening is a difficult skill that few people ever learn. Experts say the average person has 25% listening efficiency. Listening with understanding‚ is more than just sitting back and letting words flow into your ears. Listening is an active skill that is at least as hard as talking‚ maybe harder. There is no real communication unless the listener understands‚ accepts‚ and will take action based on what was said. The person who develops good listening skills has a head start on providing the
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Speech 20 October 23‚ 2013 Listening Behavior Listening examples: Person – My friend Circumstance – We were playing disc golf. My friend was telling me about his job sending him to Japan for 3 months. Listening Behavior – We were playing a game so we were not continuously looking at each other‚ I would occasionally input my feedback and opinion on the matters he spoke of. Our conversation on this topic lasted a good 20 minutes. Additional Comments – My friend was worried about leaving
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The Adventures of Tom and Jerry Tom and Jerry is a classic cat chases mouse plot. As a little kid you see all of these types of shows in a different perspective but when you actually view them with an adult mind set‚ you start seeing these subliminal messages that some people may find offensive or disturbing. Tom and Jerry is a typical show with basic stereotypes of different cultures for a mere laugh. While these may seem harmless and unintentional‚ they implant a non-focused picture of what a
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Worksheet 1 – Jerry Maguire Students must secure (purchase‚ rent‚ or borrow) and view a copy of Jerry Maguire to answer the following questions 1. Describe Jerry Maguire’s job and describe what this type of position entails. Jerry Maguire is a sports agent a person who negotiates employment and endorsement deals for an athlete. For their services‚ the agent receives a commission‚ which usually runs between 4 and 10 percent. The agent also may assist in public relations and all aspects
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Active listening is a communication technique that requires the listener to feed back what they hear to the speaker‚ by way of re-stating or paraphrasing what they have heard in their own words‚ to confirm what they have heard and moreover‚ to confirm the understanding of both parties. When interacting‚ people often "wait to speak" rather than listening attentively. They might also be distracted. Active listening is a structured way of listening and responding to others‚ focusing attention on
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This paper reveals the childhood life of Jerry Hassell‚ prominent advocate of Deaf rights. It discusses the roles he played that changed the public’s perspectives of the deaf. It also discusses his achievements for the deaf that influenced legislations‚ organizations‚ deaf advocacy‚ etc. Keywords: Jerry Hassell‚ deaf‚ legislation Childhood‚ Roles‚ and Advocacy of Jerry Hassell How the contemporary world indiscriminately treats deaf people like normal people is not a random incidence
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