achieve international growth be it service or manufacturing sector. There are many routes for expansion such as‚ Greenfield investment‚ Joint venture‚ Mergers and acquisitions‚ sales or marketing alliances (The Economist‚ 2007). There will be many obstacles to achieve this. Services are an important part of global economy and this is increasing. While most of the international business strategies and theories which are good for manufacturing sector could be used for service firms but there are critical
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CHAPTER I The Problem and the Review of Related Literature A coffeehouse‚ coffee shop or café (French/Spanish/ Portuguese: café; Italian: café) shares some of the characteristics of a bar and some of the characteristics of a restaurant‚ but it is different from a cafeteria. As the name suggests‚ coffeehouses focus on providing coffee and tea as well as light snacks. Food choices range from pastries and muffins to soups and sandwiches. From a cultural standpoint‚ coffeehouses largely serve
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capacity utilisation for sixteen weeks in a year‚ to troughs of 30% or less for twenty weeks in the year. Seasonal closure of many leisure tourism businesses is still common. These demand variations are all the more acute because of the factor of perishability and it is always a major preoccupation of marketing managers to generate as much demand to fill the troughs as market conditions permit. For Brighton hoteliers in England August is off-season because this is the month when conferences are at their
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order to critically reflect on the statement “Management of the employee/ customer interaction presents a challenge to the manager of a service operation that is absent in the field of production/manufacturing” (Yeoman‚ 2004)” it is necessary to understand what customer interaction is. Heskett‚ Sasser and Hart (1990) define how at the heart of the service is the service exchange – when the customer comes in direct contact with the business employees and whilst Muhlemann‚ Oakland and Lockyer (1992) agree
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intangibility and perishability. As a service industry‚ most tourist products are intangible services‚ they are experienced and cannot be touched‚ tasted‚ smelt or seen and therefore are difficult for tourists to grasp and evaluate. Being the most frequently cited characteristic of a service‚ intangibility emphasizes that it is not an object and has no physical dimension. While purchasing a product‚ the consumer might be able to see‚ feel and test its performance before purchase. With services‚ the consumer
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Levels of product Core product The core product is not the tangible physical product. We can’t touch it. That’s because the core product is the benefit of the product that makes it valuable to us. So with the car example‚ the benefit is convenience the ease at which we can go where we like‚ when we want to. Another core benefit is speed since we can travel around relatively quickly. Actual product The actual product is the tangible‚ physical product. We can get some use out of it. Again with the
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What is meant be the term “intangible asset?” Intangible assets are defined as identifiable non-monetary assets that cannot not be seen‚ touched or physically measured‚ which are created through time and/or effort and that are identifiable as a separate asset. Corporate intellectual property (items such as patents‚ trademarks‚ copyrights‚ business methodologies)‚ goodwill and brand recognition are all common intangible assets in today’s marketplace. Intangible assets have 3 critical attributes
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Flap Flap’s Kid’s Company-Introduction (2014) COMPANY BACKGROUND COMPANY BACKGROUND Flap Flap’s Kid’s Company Team A Brief History The Flap Flaps Company was formed in 2010 by Roy with her partners De Leon‚ Lanutan‚ Mondares‚ Tindugan and Ibañez with the business purpose of acquiring license to trade prominent International Slipper Ready to Wear Fashion Brands
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372961 Skills class: IB02B Value is defined by Kotler & Keller (2012) as ‘the sum of the tangible and intangible benefits and costs to customers. Value is primarily a combination of quality‚ service and price. This implies that there’s more to value than just the tangible benefits. In this essay I will argue that in a prosperous society‚ value is predominantly of an intangible nature. For my theoretical argument‚ I will a theory made up by Maslow (1943). In his article Maslow states that
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Intangible Assets: An intangible asset‚ despite not having a physical form to it‚ has great value to a company and is to be disclosed in the financial reports. Some companies only disclose the brand and goodwill as their only intangible assets‚ while others include more such as software and the company trademarks (Loftus et al. 2012). The Accounting Standard AASB 138 advises businesses on the accounting treatment of these intangible assets‚ but only if the specific criteria have been met for an
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