SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES Goods & Services Tax Report submitted to Dr. Dhirendra Deshpande in partial fulfillment for the degree of Masters in Business Administration Symbiosis International University‚ Pune Abstract: This report is an attempt to understand the impact of GST on Indian economy. The report defines Sales Tax and Value-Added Tax (VAT). It then looks at the Goods and Services Tax (GST) design in India which has been adapted to suit the Indian
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as energy‚ telecommunications‚ financial services‚ manufacturing‚ chemicals‚ engineering‚ materials‚ government and healthcare. History It began as the "Tata Computer Centre"‚ for the company Tata Group whose main business was to provide computer services to other group companies. F C Kohli was the first general manager. JRD Tata was the first chairman‚ followed by Nani Palkhivala. One of TCS’ first assignments was to provide punched card services to a sister concern‚ Tata Steel (then TISCO)
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DELIVERING SERVICES Understanding service products (once more ;) Services are performance‚ rather a thing‚ and they are experienced rather than owned… Customers participate in service delivery. Service delivery occurs in real time. Services have front end and backstage. Services have a core and supplementary elements. … (What else?) Designing and delivering services. Figure 1. Planning‚ creating‚ and delivering services. Service delivery process is configured additionally. Figure 2. Service delivery
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– BBARO Semester 6 CA0032 – Retail Services Management (4 credits) (Book ID: B1143) ASSIGNMENT- Set 1 Marks 60 Note: Each Question carries 10 marks. Answer all the questions. 1. Explain the importance of Service marketing. What are the basic differences between the marketing of goods and services? 2. Describe the employees’ role in service delivery. 3. Write a brief note on “extended service marketing mix for Retail” 4. What is meant by “service blueprint”? Explain its importance in modern
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NURSING SERVICES Association of Nursing Service Administrators of the Philippines‚ Inc. (ANSAP) Committee on Nursing Practice 2008 Edition STANDARDS OF NURSING SERVICES All rights reserved. All works herein are properties of ANSAP and no part of this book may be copied‚ reproduced or published in any form without the proper consent of the authors and publishers. FOREWORD This publication is designed to provide nursing administration a guide reference in managing nursing services. It also
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“principles of redesign” relate to the changes suggested by Andy in the Call Center Design for Lion Financial Services? One of the process design principles is to enable workers to make decisions. Andy is assigning the decision-making authority to the agent‚ by providing the agents with clear-cut rules of thumb to guide them through resolving customer issues and by providing a call blueprint that details how to respond to specific calls. Should they encounter any issues after going through the script;
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Title: For a firm of your choosing (but not one of the firms studied in class‚ describe all of the elements of the strategic Service Vision (SSV) and assess the degree of ‘fit’ between the SSV and the firm’s Strategy/Environment. What would you change in the operations strategy or service system to increase the potential profitability and/or value to the customer? Company (Service Provider) Chosen: Ryanair Word Count: 3327 Words (not including Cover Page and Bibliography) [pic] Ryanair is an
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reheating‚ or assembly prior to service. There are two main categories of catering. * Institutional: These caterers at hospitals‚ universities‚ airlines‚ large hotels‚ and retirement centers provide a wide variety of food and drink to a large number of people on an ongoing basis—usually at the institution itself. The institution usually contracts with a catering company to have this service provided. * Social: These caterers provide food and beverage services to civic groups‚ charities‚ corporations
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Delivering Customer Values Summary for “Delivering Customer Value Based on Service Process: The Example of Tesco.com” * Table of Contents 1.0 Introduction 3 2.0 The Ten Key Points in the Study 4 2.1 Customer Switching 4 2.2 Efficient Service Process Leads to Customer Loyalty 4 2.3 Importance of Service Process 5 2.4 Tesco.com’s Service Process 5 2.5 Tesco.com’s Customer Value Delivery 5 2.6 The Four Ps: Product 6 2.7 The Four Ps: Price 6 2.8 The Four Ps: Place
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P7 - Report on three examples of current affairs that affect public services and citizens. M4 - Analyse the effects on citizens and public services of the way that three current affairs examples have been reported by the media. Three current affairs in the UK that affect the Public Services and the citizens of society could be the change of government or government policies‚ war and terrorism and the cutbacks of the funding of the Public Services. All of these three concerns have an effect on society
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