CONFLICTS AND MULTICULTURAL TEAM Developing competencies for managers LAHTI UNIVERSITY OF APPLIED SCIENCES Degree Programme in International Business Bachelor’s Thesis Spring 2013 Nguyen‚ Thanh Tung Lahti University of Applied Sciences Degree Programme in International Business NGUYEN‚ THANH TUNG: Multicultural team and conflicts Developing competencies for managers Bachelor’s Thesis in International Business‚ 54 pages‚ 4 pages of appendices Spring 2013 ABSTRACT This
Free Culture Cross-cultural communication Geert Hofstede
2 IBM: An industry example of a transition from product to service base 2.1 Brief history of IBM and story of its downward spiral IBM stands for “International Business Machine” and was incorporated in 1924 focusing on delivering ‘products’ in the form of punch tabulated machine until it became the biggest and most successful business PC and mainframe manufacturer in world circa 1980’s. At this time IBM stock price once shot up until USD43 per unit [1]. However by the end of 80’s‚ the software
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Mareva acts in personam‚ therefore would act against Mrs Tinkler - not the trust. * Bushan Steel [96] UCPR 25.14 (which was introduced in the court on 5 June 2006) is similar in terms to Federal Court Rule‚ Order 25A‚ r 5‚ (which came into operation on 1 August 1979). [97] I have not been referred to any cases that have directly considered the questions raised in this case in respect of UCPR 25.14. [98] The approach adopted by judges in the Federal Court to identical or substantially identical
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1992‚ the new computer aided dispatch system of the London Ambulance Service (LASCAD) failed to meet the demands of use and brought their operations to a standstill. Dispatchers could no longer locate ambulances‚ multiple ambulances showed up for the same calls‚ errors built up in the queue slowing the system down further‚ and callers became frustrated as the hours went by with no ambulance showing up (London Ambulance Service Unofficial‚ n.d.). In addition‚ it has been targeted for causing the
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I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally ignored. I will
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Chapter 1: Intro Goods Service Implications Tangible Intangible • Inventories • Patents • Displayed or communication • Pricing challenges Standardized Heterogeneous • Dependence on employee and customer actions‚ • Uncontrollable factors • Quality matched to promise/promoted Production separate from consumption Simultaneous production and consumption • Customers participate in and affect the transaction • Customers affect each other • Employees affect the service outcome. • Decentralization
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CT- 183 – Principles of Providing Administrative Services Understand how to make receive telephone calls 1.1 Describe the different features of telephone systems and how to use them To using telephone is more easily to pass message to others when you need to‚ without going to their house or workplace. It is very good to be use in a business employment. For example: if you working in a Reception‚ then you will always need to pass message around to others staff. You cannot be available
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discuss and challenge as a society.” But ITV has also recently said that the costs of such Public Service Broadcasting (PSB) outweigh the benefits and have asked Ofcom to reduce their PSB commitments in areas such as local news and current affairs. Do you think that the benefits of Public Service Broadcasting justify the price tag? In the UK‚ Public Service Broadcasting (PSB) is put into service by the British Broadcasting Corporation (BBC)‚ which was founded in 1922 as the British Broadcasting
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Financial Markets Study Material on Financial Markets Compiled by Prof. Anil Suvarna Anil Suvarna 1 Financial Markets Syllabus No. Contents Section 1: Introduction to Equities 1.1 Indian Financial Markets: An Overview 1.2 Classification of Financial Markets 1.3 1.4 Evolution of Stock Markets in India History of Stock Exchanges in India 1.5 Management of Stock Markets Section 2: Equities 2.1 Equities: History‚ Meaning and Definition 2.2 Types of
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ENVIRONMENTAL ISSUES 1. Nuclear power must be unfavorable because the waster from nuclear reactions is highly fatal to life and unfriendly to the environment. 1. anything that has ill-effects on the ecosystem must be prohibited 2. waste from nuclear reactors can be disposed safely and efficiently 3. nuclear scientist have not exerted enough effort to control and dispose the waste from radius safely 4. measures taken to control and dispose of waste from nuclear reactors have been fruitless 5. today
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