Job description of call center agent * Support and provide superior service via phones‚ e-mails and faxes as a receiver and caller * Use questioning and listening skills that support effective telephone communication. * Use an effective approach to handle special telephone tasks like call transfers‚ taking messages‚ call backs‚ holds‚ interruptions‚ and unintentional disconnects. * Understand the impact of attitude in handling calls professionally * Effectively deal with job
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3: Internal control 1. What do you think is the primary problem at the Sunshine Center? There where no financial reports or summaries of the cash flows. Probably‚ Barb wasn’t fare about the payments. Because there was no financial report it was not clear where all the money went to. 2. Why is accountability important to the Sunshine Center Committee? The director? Cli ents of the Sunshine Center? Church members? It is so important to the committee so they can check if the cash
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1. During a concert at Hammons Center‚ a large number of patrons decided to leave 20 minutes early to avoid traffic congestion getting away from campus to late evening "study" spots. Due to the large number involved in the exodus‚ there was considerable congestion in the parking area before the concert was over. This occurrence depicts which of the following? a. Murphy’s Law b. post hoc fallacy c. law of diminishing returns * d. fallacy of composition e. law of increasing costs 2. An editor
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SAN BEDA COLLEGE GRADUATE SCHOOL OF BUSINESS MENDIOLA‚ MANILA MERALCO CORPORATE WELLNESS CENTER PROJECT TITLE: LONG TRANSACTION TIME PER PATIENT EXECUTIVE SUMMARY To find out the standard transaction time of patients at CWC‚ the team conducted a survey to get the acceptable transaction time from the point of view of the patients from the time of registration up to the dispensing of medicines. The Acceptable Transaction Time was 25 minutes. The team then conducted a Time and Motion
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East Avenue Medical Center The EAST AVENUE MEDICAL CENTER is a 600-bed‚ tertiary‚ general hospital under the Department of Health. It has the primary goal of providing quality medical care and treatment to patients irrespective of sex‚ socio-economic status and religious creed. Designated by the DOH as a training and teaching center‚ the hospital provides appropriate training programs‚ materials and facilities that aim at providing its medical and non-medical staff with opportunities for professional
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Community Health Education Center Amy Humphreys Kaplan University HW215: Models for Health and Wellness Professor: Kristen Popp The Community Health Education Center has locally-based knowledge and cultural competence is emphasized in all training and health education materials. It has a program schedule that is the same statewide. All training costs are reimbursed by the company. In this paper I will be explaining this company’s success
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The key issue in the case is that the incentive compensation system does not motivate district managers to make decisions which are consistent with the strategy of Quality Metal Service Center (QMSC) because it is tied to the district’s target ROA. Acquiring the new processing equipment reduces the incentive bonus of the Columbus District Manager‚ Mr. Ken Richards‚ from 11.1% to 4.28% of his base salary. This happens because the asset base increases with the new equipment and will exceed the target
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Call center Characters……………………. Mr. Razib;The boss‚ is a middle aged bald headed man with loose character. He is very much weak to women specially to girls. Pritom; caller – 1 ; a young guy‚ very disturbing boy‚ unnecessary caller. Mishu; Caller – 2 ; A boy with clean character‚ very serious in any matter. Nawsin; caller- 3 ; A young girl with sweet voice ‚ very fond of boys and always wants to talk with boys. Marjia; Receiver -1; A very weak hearted girl and very sensitive too. Prome; Receiver-2;
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Naturalistic Observation in a Daycare Center There were lots of things I noticed from the Daycare Center. I observed a lot of children playing on their own their ages ranged from 0 to 8 years of age. I noticed how parents dropped off their children at the daycare center and how quickly each child adapted to the environment. Piaget was interested in how an organism adapts to its environment. Piaget described two processes used by individual to adapt which were assimilation and accommodation. Both
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THE EVACUATION CENTER An evacuation center is a place designed and constructed to protect people living in vicinity during an emergency‚ especially during natural disasters such as typhoons‚ flooding‚ and earthquake. The level of occupant protection provided by a space specifically designed as a shelter is intended to be much greater than the protection provided by buildings that comply with the minimum requirements of building codes. The model building codes do not provide design and construction
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