ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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ARTICLE IN PRESS Tourism Management 26 (2005) 45–56 An examination of the effects of motivation and satisfaction on destination loyalty: a structural model Yooshik Yoona‚*‚ Muzaffer Uysalb b a Department of Tourism Management‚ Pai Chi University‚ 439-6 Doma-2Dong‚ Seo-Gu‚ Daejeon 302-735‚ South Korea Department of Hospitality & Tourism Management‚ Virginia Polytechnic Institute and State University‚ 362 Wallace Hall‚ Blacksburg‚ VA 24061-0429‚ USA Received 14 November 2001; accepted 29
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Kafka’s Cautionary Balance Between Loyalty and Total Devotion Typically‚ loyalty is seen as a worthy quality to have; everyone wants to have loyal spouses and friends‚ and betrayal is usually not an ideal situation. However‚ total devotion is much more extreme than this‚ and is detrimental to oneself. Kafka reveals that while loyalty is not necessarily a negative thing‚ total devotion is what ultimately causes the sacrifice of one’s own purpose. Loyalty to one’s family is perhaps one of
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From 1933 to 1939 Hitler aimed to achieve a "social revolution" in Germany. He aimed to achieve such social policies within the Youth and Women but particularly through his concept of volksgemeinschaft‚ meaning ’people’s community‚’ he hoped to transform Germany into a strong country based on traditional peasant values." David Schoenbaum has argued that Hitler’s "social revolution" was a fake‚ and perceived as being real‚ due to the influence of Hitler’s propaganda. Hitler effectively aimed to unify
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According to a biblical dictionary‚ the definition of Ruth is “satisfied”. This perfectly fits with who Ruth is‚ as her main goal was to satisfies those around her and in return she found herself to be satisfied. The book of Ruth teaches reader of selfless love and commitment. In Ruth 1:14-18‚ Ruth makes it clear that she will forever be bound to Naomi although they are not related by blood. She shows her acceptance in the misfortunes she has suffered but chooses to make the best out of that situation
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Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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discrete job elements. * How to measure? * Single global rating (one question/one answer) - Best * Summation score (many questions/one average) - OK * Are people satisfied in their jobs? * In the U. S.‚ yes‚ but the level appears to be dropping. * Results depend on how job satisfaction is measured. * Pay and promotion are the most problematic elements. * One of the primary job attitudes measured. * Broad term involving a complex individual summation
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Loyalty Loyalty is a complicated concept‚ which can be interpreted in many points of views. It is related to many other terms such as love‚ friendships‚ family relationships and many others. Loyalty is most of the time the basis of these other concepts. Without the presence of loyalty a strong relativity can never be built. Other than emotional relativities‚ loyalty is valid for many other areas as well. The dictionary defines the word loyalty as; “the state or quality of being loyal; faithfulness
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Financial Tips Corliss Group Online Magazine: 10 Things Liberals Believe the Government Does Well Is there anything that big government does well? I mean sure‚ our military is really pretty practiced at breaking things and shooting people; which (I guess) explains why they are being sent to fight Ebola. (If that logic escapes you‚ don’t worry… I think a lot of us feel that way.) And yeah‚ the IRS is pretty good at separating me from my hard-earned money; but‚ then again‚ so is Banana Republic
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I attend college for various reasons; college education is important to me because I want to become an educated person‚ develop a career‚ increase my personal satisfaction‚ to meet new people and experience the culture. My interest in psychology led me to a quote by Abraham Lincoln‚ “I am not bound to succeed‚ but I am bound to live up to what light I have." This inspires my passion for psychology because I want to help other people be the best they can be. Also‚ receiving a college education will
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