Ethical Performance Evaluations Organizations have a commitment to employees to provide an evaluation based on performance that is being performed the position held. Managers include the aspects of responsibilities‚ strengths‚ and weaknesses of performance that are presented on a daily basis by an employee. Managers face moral and ethical issues that require critical decisions to be made. Using ethically responsible management practices and facing social issues during performance evaluations can
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Background The case discuses about the evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager of Citibank in Los Angles and the branch
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OBJECTIVES * One of the major objectives of the case is that Citibank has aligned its new performance evaluation process to inculcate non financial measures in the performance evaluation and thereby highlighting the importance of diverse set of measures for evaluating performance it has been a year since the California division has introduced this change through a new performance scorecard and Citibank has to make sure that the change is communicated throughout the organisation. * The Citibank
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Issues in Accounting Education Vol. 15‚ No. 2 May 2000 Budgeting and Performance Evaluation at the Berkshire Toy Company Dean Crawford and Eleanor G. Henry ABSTRACT: This case1 provides an opportunity to study budgets‚ budget variances‚ and performance evaluation at several levels. As a purely mechanical problem‚ the case asks for calculations of various price‚ efficiency‚ spending‚ and volume variances from a set of budgets and actual results. The case is also an interpretive exercise. After the
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INDIAN INSTITUTE OF MANAGEMENT LUCKNOW Written Executive Communication PROJECT REPORT Citibank – Performance Evaluation Submitted to – Dr. Payal Mehra Date – 26/10/2012 Submitted By Group 8‚ Section C Anuradha Tyagi (PGP28128) Aditya Singh (PGP28158) Bholendra P.Singh (PGP28143) K. Aditya Das (PGP28139) Vishal Raju (PGP28155) Shweta J. (PGP28159) Table of Contents 1. Abstract 2 2. Brief Overview of the current situation 3 3. Strategy for Case Analysis
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CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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What are some examples in the performance evaluation document that are based on judgment and not evidence? There are several examples throughout the performance evaluation that indicates the results were based on judgement and not evidence. The following statements in each criteria reflects JanTomlinson’s judgment for Tyler Cahill’s performance evaluation to be based on judgement: Communications : “although his Southern accent is somewhat off-putting and leaves people with the impression that
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Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California and Lisa Johnson‚ area manager supervising James‚ are
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satisfaction is the key to the success of any company. James McGaran is the manager in the Financial District office at Citibank; locate in the Los Angeles area. “Citibank is a niche player and pride themselves on building a profitable franchise by providing relationship banking combined with a high level of service to its customer” (Harvard Business School. 1997‚ pg. 1). Mr. McGaran is an exceptional manager and his performance exceeds expectations with the exception of customer satisfaction. Mr. McGaran
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RESEARCH NOTES AND REPORTS This Department publishes research notes‚ conference reports‚ reports on the work of public agencies and associations‚ field (industry) reports‚ and other relevant topics and timely issues. Contributions to this department are submitted to its two Associate Editors: Research Notes to Juergen Gnoth (Department of Marketing‚ University of Otago‚ Dunedin‚ New Zealand. Email ) and Conference Reports to Russell Smith (Hospitality and Tourism‚ Nanyang Technological University
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