Measuring Customer Expectations of Service Quality: case Airline Industry Logistics Master ’s thesis Ekaterina Tolpa 2012 Department of Information and Service Economy Aalto University School of Economics Measuring Customer Expectations of Service Quality: case Airline Industry Master’s Thesis Ekaterina Tolpa 06.06.2012 Information and Service Management Approved in the Department of Information and Service Economy _____________ and awarded the grade _______________ _________________________________________
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the down fall the companies that can not keep up the new trends. Here in the U.S. a majority of cities where located near the rivers allowing transportation of good to be delivered by the sea lines. Airlines‚ railways and motorized transportation changed the riverboats to a none existing business. Airline transportation has taken business from the slower shipping transportation services allowing passengers to be across the seas in hours vise weeks. 7. The impact would cause companies to find other
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------------------------------------------------- Name: Steve Thaxton Assignment: #3 Industry Analysis Term: Summer 2013 Course: Strategic Marketing Global Airline Size The 2013 global passenger airline industry is estimated to be a $539 billion industry with an additional $68 billion generated by these same firms through cargo transport9. The key measure of units for the industry is expressed as revenue passenger kilometer or RPK. This is defined as the actual kilometers
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The basis for Value Creation of a classical hub-organised airline consists of its operating hub and spoke strategy. This system implies that all flights move along spokes connected to a hub placed at the centre. In fact all long-haul flights depart from the hub‚ to which all passengers are flown in the first place. Therefor it is necessary to own a heterogeneous fleet to secure an outstanding efficiency of the long distance flights. To have an attractive and used to capacity hub at one’s disposal
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Current Situation of Airline Industry Since the airline industry was deregulated in the late 1970s‚ they shall hold the line on the number of planes they fly. The result is that the people by plane shall be more and more‚ and the fares shall become expensive. Because air transport is faster than other transportation methods‚ the people increasingly prefer to fly. The air transportation shall be an important transportation method in the future‚ and the people engaged in air transportation shall have
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The Five Competitive Forces That Shape Strategy by Michael E. Porter Comments (143) RELATED Executive Summary ALSO AVAILABLE Buy PDF Editor’s Note: In 1979‚ Harvard Business Review published “How Competitive Forces Shape Strategy” by a young economist and associate professor‚ Michael E. Porter. It was his first HBR article‚ and it started a revolution in the strategy field. In subsequent decades‚ Porter has brought his signature economic rigor
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Five Forces model to analyze 1. Use Michael Porter’s Five Forces model to analyze the competitive environment for easyJet. easyJet being a 100% direct sell service‚ had main focus on the internet marketing. Following Southwest Airlines model‚ easyJet started trend “no frill” services‚ which helped in keeping costs down. easyJet provided first come‚ first service with equal service for all. Therefore the target customers were leisure and casual travelers with no service for business class travelers
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FIVE FORCES ANALYSIS WORKSHEET Exhibit III-1 Five Forces Affecting Industry Structure ENTRY BARRIERS Economies of scale Proprietary product differences Brand identity Switching costs Capital requirements Access to distribution Absolute cost advantages Proprietary learning curve Access to necessary inputs Proprietary low-cost product design Government policy and international treaties Expected retaliation RIVALRY DETERMINANTS Industry Growth Fixed (or storage) costs/value-added Intermittent overcapacity
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In this paper‚ we will examine the video game console industry and apply Porter’s Five Force model to SONY. Sony is a big media conglomerate with businesses in the gaming‚ music‚ movies/entertainment and electronics industries. It has a strong brand image‚ a wide product range and had over $75 billion in sales in 2010. For the purposes of doing this analysis‚ we will concentrate on Sony’s performance in the video game industry‚ understand its current position with respect to its competitors and recommend
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relation to the external environment and industry structure currently facing your chosen organization. Description/Focus: You will conduct a ‘five forces analyses’ for an industry of your choice. Based on your analysis‚ you need to indicate how profitable do you think the industry currently is and what are the factors driving that profitability. Also discuss how will these factor change in the future and what will be the effect of these changes on industry profitability. 40% Friday‚ Week 6 10 A4
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