Cabin Crew—selling techniques Creating a positive image Creating a positive image is an important part of being in the airline industry. I have chosen to look at Virgin Atlantic. To create a positive image their staff must be smart and well presented at all times‚ which means having clean and ironed uniform that is worn to the specification outlined by the airline. This means all staff will look professional. They must also have hair that is tidy and groomed and minimal jewelry or tattoos on
Premium Singapore Airlines Airline Aircraft
Articles on Ethics by Dr. Shiv Gupta Submitted to Dr. Shiv K. Gupta by Ritu Malhotra In partial fulfillment of course requirement for MBA 630 (51) Marketing Management & Planning The University of Findlay 09-03-2013 Summary of the article: Dr. Shiv Gupta’s article published on The Wall Street Journal‚ dated March 8th 2004 highlights
Premium Ethics Morality
1. INTRODUCTION TO AIR ASIA 1. COMPANY BACKGROUND AirAsia Berhad was established in 1993 and began operations on 18 November 1996. It was originally founded by government owned conglomerate‚ DRB Hicom. On 2 December 2001‚ the heavily in debted airline was bought by former Time Warner executive Tony Fernandes’s company Tune Air Sdn Bhd for the token sum of one ringgit (about USD 0.26 at the time) with USD 11 million (MYR 40 million) worth of debts. Fernandes turned the company around
Premium Low-cost carrier Airline
In the short film by the American Business Videos entitled Basic Selling Skills‚ Gary Hanson talks about providing the viewers a model for selling company products and services. Selling as described‚ is a five-step model‚ a process wherein a salesperson need to know how to establish rapport‚ uncover needs‚ present products and solutions‚ close the deal‚ and do the follow-on activities in response to the call of his customers. To illustrate this‚ Mr. Hanson featured Greg Norwood‚ a salesman from
Premium Sales
Chapter-1 (Nature of Ethics) Ethical Dilemmas The quandary people find themselves in when they have to decide if they should act in a way that might help another person or group‚ and is the “right” thing to do‚ even though doing so might not be in their own self-interest. A dilemma may also arise when a person has to decide between two different courses of action‚ knowing that whichever course he or she chooses will result in harm to one person or group even though it may benefit another. The ethical
Premium Ethics
Table of Content Topic | Page | Introduction | 3 | * Legal and Ethical Behaviors * Engineer’s role in ethics | 4 6 | Conclusion | 8 | References | 9 | Introduction Based on society’s ethics‚ laws are created and enforced by governments to mediate in our relationships with each other. Laws are made by governments in order to protect its citizens. The judiciary‚ legislature‚
Premium Ethics Morality
ASIA 398 Term Paper From ancient Greece‚ India‚ Pre-modern China to feudal Japan‚ there is a treasure trove of literature and epics from the ancient times available to us. Each is valued for having contributed to the way society thinks today. These literary masterpieces have shaped our ideas about human life and spiritual growth and have sparked riveting debates about the existence of God and the importance of spirituality. Among these great works of art is the Ramayana‚ a tale where Dharma‚ or
Premium Mahabharata Krishna Bhagavad Gita
Strategic Forum Institute for National Strategic Studies National Defense University http://www.ndu.edu/inss No. 239 April 2009 The United States and the Asia-Pacific Region: National Interests and Strategic Imperatives by James J. Przystup Key Points Notwithstanding the 2008–2009 financial crisis‚ East Asia today remains the home of the world’s most dynamic economies. In 1990‚ the region’s share of global gross domestic product (GDP) amounted to 26.5 percent; in 2006‚ that figure stood at 37.5
Premium Republic of China South Korea East Asia
everyone. Since 2001‚ Air Asia has swiftly broken travel norms around the globe and has risen to become the world’s best. Air Asia was named the World’s Best Low Cost Airlines in the annual World Airline Survey by Skytrax for five year consecutive years in 2009‚ 2010‚ 2011‚ 2012 and 2013 and has been ranked Top 5 among the most recognized and admired airlines in the Asia Pacific Top 1000 Brands 2008. With a route network that spans through to over 20 countries‚ Air Asia continues to pave the way
Premium Low-cost carrier Airline Malaysia Airlines
Toland (2004‚ 241) said “Internet and Communication Technology offer the opportunity to reduce the barriers of distance‚ and give…. countries better access to global economy”. This is where e-Commerce comes into picture which covers electronics trading of goods and services‚ electronic fund transfer‚ online procurement‚ direct marketing‚ electronic billing‚ etc‚ through internet. It is very important for businesses to embrace the latest technology to conduct their business‚ whereby switching the traditional
Premium Airline Low-cost carrier