OLYMPIC RENT-A-CAR US CASE STUDY STUDENT: JOSÉ FILIPE SOUSA CARVALHO SUMMARY Olympic is a US rent-a-car company facing some changes in the market it operates. A competitor company (Enterprise) is changing its loyalty program. Olympic managers have to evaluate the impact of those changes and to take actions in order to respond correctly to those changes without losing market share and if possible taking advantage of the situation. The aim of this study is to evaluate those changes and to propose
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Abstract Enterprise Rent a Car is a company which complies with the minimum requirements of the federal Family and Medical Leave Act. The Family and Medical Leave Act (FMLA) went into effect on August 5‚ 1993. FMLA provides employees with up to 12 weeks of unpaid leave within a 12 month period during which their jobs are protected. With FMLA‚ an employee ’s job restoration is guaranteed unless the employee is unable to perform the essential functions of the job. The following study will discuss
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What do you think of when you hear “Enterprise Rent-A-Car”? Do you think of “We’ll pick you up”—the catchphrase that reflects the company’s willingness to come to your door when your car’s in the shop or you’re ready to take a trip? You probably don’t think “largest rental car company in the United States” or “hires more college grads than any other company.” Both of those descriptions are true‚ however. The company started in St. Louis when Jack Taylor opened a tiny auto-leasing business and named
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PUTTING THE SERVICE – PROFIT CHAIN TO WORK Group - 5 Introduction: Factors that drives profitability Investment in people Leadership Vision – Patina of spirituality‚ importance of mundane Profitability Technology supporting frontline workers Successful service companies: Banc One‚ Intuit‚ Southwest Airlines‚ Service Master‚ USAA‚ Taco Bell‚ and MCI Compensation linked to performance Recruiting and training practices The Service - Profit Chain • Establishes relationships
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Buying a Car Choosing between buying and renting a car can be hard‚ because both have their pros and cons to them. Personally I would buy the car because you can do what you want with a car that you own. There are different factors you should look at when deciding which one you should choose. You should look at upfront cost‚ monthly payments‚ and vehicle return process. Upfront cost is a good factor to look at when you are deciding whether to buy or rent a car. When you are renting a car you have
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industry 2. Indian film industry 3. Growth drivers 4. Key players 3. Services marketing concepts as applied in multiplex 1. 7 Ps of services marketing 2. Service profit chain 3. Service blueprinting 4. Managing demand and supply 5. Yield management 6. Managing waiting process 7. Complaint management and service recovery 8. Customer feedback 4. Research report 5. Conclusion Abstract The
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Q1: How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company? Enterprise Rent-A-Car (ERAC) defined its service differently by a number of approaches that differs them from their competition. One of their approaches to car rental industry is their business philosophy of placing customer first then employees‚ which they put a lot of effort into recruiting‚ hiring and training. With satisfied customers‚ they will be sure to come back
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Car Rental Business plan Excecutive Summary Company and Financing Summary Products and Services Overview Strategic Analysis with current research! Marketing Plan Personnel Plan 3 Year Advanced Financial Plan Expanded Financial Plan with Monthly Financials FREE 30 Page Sample Private Placement Memorandum FREE PowerPoint Presentation for Banks‚ Investors‚ or Grant Companies! 1.0 Executive Summary The purpose of this business plan is to raise $300‚000 for the development of a car
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Analyze enterprise’s service quality survey. What information is it trying to gather? What are its research objectives? The company is trying to gather the following information Level of Customer satisfaction‚ customer friendly process information‚ employee efficiency‚ customer expectation‚ information to decide the product mix‚ market segmentation and targeting‚ customer loyalty and demand forecast The research objective of the company is to know its customer expectation and market opportunities
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Description: Enterprise Rent a car is a multibillion dollar industry leader in the car rental business. The company was founded in 1957 and generates annual revenue of 10.1 billion with over 900‚000 cars in its fleet and with the help of 66‚000 employees. The company was build on the idea that the biggest ideas are the simplest and should be customer focused. “Take care of your customers and your employees first and growth and profits will follow” (Jack Taylor‚ founder of Enterprise)1 Company operates
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