An investigation of the employee perceptions on the relationship between employee job satisfaction and the leader’s emotional intelligence among the workers of Eskom in Alice Town 1 INTRODUCTION For organisations to survive in today’s changing world they should maintain their competitive advantage through the use of the whole workforce. In order for the change to take place‚ the employees‚ and the leaders should be adaptive to the environment‚ effective working and the continuous improvement of
Premium Emotional intelligence
Emotional Intelligence Abstract: Emotional intelligence is a learned response that can be changed. Emotional intelligence is simply understanding ourselves and others‚ and acting in the best interest of ourselves and others. My test results of an Emotional Intelligence test from The Institute for Health and Human Potential made me quite emotional as I read them. The Emotional Intelligence test had questions that were to be answered on a sliding scale‚ from one side being strongly
Premium Emotion Psychology Emotional intelligence
would like to introduce emotional intelligence: the balance of emotion and reason that plays a role in the intelligence of a person‚ or how smart he or she is to a degree. I will discuss certain aspects of emotional intelligence and introduce the theory as it relates to the business world. Upon completion of this speech‚ we will all develop an understanding of the role emotional intelligence plays in both our personal and professional lives. According to Kendra Cherry‚ emotional intelligence refers
Premium Intelligence Intelligence quotient Psychometrics
The importance of Emotional Intelligence is something that needs to be recognized. Emotional intelligence is the ability to identify‚ assess‚ and control the emotions of oneself‚ and others. Emotional intelligence is a central parent of our everyday lives‚ both in professional and personal enviornments ‚ and as such it is important to become aware of exactly how you rate your own emotional intelligence. After the the emotional intelligence test that was provided on www.ihhp.com/testsites.htm‚
Premium Management Psychology Leadership
What is emotional labour? Defined by the author Bryman (2004) emotional labour is the state of affairs between employees as part of their working roles and the need to express feelings and emotions as part of their work. The types of emotions can be delivered in a desirable way or undesirable way‚ in other words positive or negative. Why is emotional labour so important? As stated in the article written by Bryman (2004) the importance of promoting emotional labour is because
Premium Emotion Customer Feeling
Emotional Intelligence (EQ) What is emotional intelligence? Emotional intelligence (EQ) is the ability to identify‚ use‚ understand‚ and manage emotions in positive ways to relieve stress‚ communicate effectively‚ empathize with others‚ overcome challenges‚ and defuse conflict. Emotional intelligence impacts many different aspects of your daily life‚ such as the way you behave and the way you interact with others. If you have high emotional intelligence you are able to recognize your own emotional
Premium Emotion Psychology Emotional intelligence
Abstract The purpose of this paper is to present information regarding effects of globalization on the economy and the culture of the Norway‚ during the past few years. Five sets of research questions were used to form the bases of the paper. The intent is to illiterate the cultural dynamics and business culture of the Country. Knowledge of the influence of culture and business practices will assist one with understanding globalization as it pertains to Norway. Using the information in this paper
Premium Emotional intelligence Intelligence
A Summary of Emotional Intelligence Patrick Anderson Grand Canyon University: MGT 605 October 31‚ 2012 A Summary of Emotional Intelligence The knowledge that was gained from the Emotional Intelligence Quiz allowed me to evaluate myself as a manager for Complete Lab Solutions. In evaluating the emotional intelligence quiz‚ my EI score is; “high‚ adept at dealing with social or emotional conflicts expressing feelings‚ and dealing with emotional situations” (Cherry‚ 2012)
Premium Emotional intelligence Psychology Neuroticism
After taking the Queendom.com emotional intelligence test I was able to discover many important character weakness as well as strengths that I have. During this writing I will like to take some time to reflect on the results of this test. I would also like to explain the meaning of emotional intelligence and why it is important. Last but not least I would also like to help find ways to enhance our emotional intelligence. The results came in and at the time were very surprising. My strengths were
Premium Emotional intelligence Intelligence quotient Intelligence
book Emotional Intelligence in 1995‚ the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain‚ while the teaching of how the emotional side
Premium Emotional intelligence Emotion Feeling