Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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Unit title: Understand child and young person development Unit number: CYP Core 3 Question 4 4.1 Analyse the importance of early identification of speech‚ language and communication delays and disorders and the potential risks of late recognition. It is essential that speech‚ language and communication delays and disorders are noticed early so the relevant interventions can be used to support the child or young person. Answer the questions below. 1. How can observation be used to identify speech
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1. Explain the sequence and rate of each aspect of development from birth – 19 years. Aspects of a child’s and young people’s development include… * Physical development – Gross motor skills (using muscles such as arms and legs)‚ Fine motor skills (Use of muscles such as hands‚ fingers and toes). * Social‚ Emotional and Behavioral development – This is the development of relationships‚ a child’s identity and self-image and Knowledge of the world. * Communication – Communicating
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Emotional Wellness. Part1: reflection. * My academic level of intelligence * My grades are nice and high * The sense of welcome and comfort in the school * My friends * My new teacher are reliable * School spirit weeks‚ activities‚ sports. * The way we are treated as mature adults * The amount of time spent in classes is pretty accurate; allows us to learn more in a shorter period of time. * There is three more years before school is done‚ and now I can enter
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RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore
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Cambodia is a Southeast Asian country that has been struggling to recover ever since the Khmer Rouge Genocide happen. The poor are getting poorer and the rich are getting richer but those that benefit the most are the rich people and they are protected by rights while the poor people have to deal with unlawful mistreating from the government and police. Every human should have the protected rights from being evicted by force‚ they should have the freedom of speech and be able to protest
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The Importance of Emotional Intelligence Nyal Navales Emotional Intelligence PSY/301 Yulian Cordero 3/26/13 Only until recently‚ psychologist was able to realize the importance of Emotional Intelligence. To better understand what emotional intelligence means is to understand each word separately. What is Emotion? This can be easily found in a dictionary as so “an affective state of consciousness in which joy‚ sorrow‚ fear‚ hate‚ or the like‚ is experiences‚ as distinguished from cognitive
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Recruiting the best: using Emotional Intelligence as a selection criteria. Pradeepa Wijetunge PhD Librarian University of Peradeniya Peradeniya Sri Lanka E-mail:librarian@pdn.ac.lk Every business person knows a story about a highly intelligent‚ highly skilled executive who was promoted into a leadership position only to fail at the job. And they also know a story about someone with solid-but not extraordinary-intellectual abilities and technical skills who was promoted into a similar position
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Emotional Intelligence in Leadership Benjamin J. White Embry Riddle Aeronautical University Abstract This paper explores the concept of emotional intelligence and the effects on leadership. The articles discussed in the paper analyzed the different array of qualities in emotional intelligence towards leadership. Emotional intelligence is a way of behaving and acting towards situations and people. Leadership styles must adapt to the situations and exhibit empathy at times to support the perception
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Children’s learning and development has been influenced greatly by a wide range of psychologists and early theorists over the years‚ who have conducted a range of research methods such as‚ observations‚ experiments‚ and interviews. Without early theorists conducting this research‚ our children’s education and developmental psychology would not be where it is today. Jean Piaget was one of these many theorists. Jean Piaget was born in Neuchatel‚ Switzerland in 1896 and died in 1980. He was a scientist
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