Bryman (2004)‚ emotional labour is regarded as situation in the workplace where workers are required to shows certain emotion as a part of their job. Bryman (2004‚ p.103) describes the developing trend of presuming work as a performance‚ where workplace is seen as stage for performance‚ while workers are the actors on the stage. He states that workers’ performance that is presented to the customers is vital as it is memorable to customers. Bryman (2004‚ p.103) emphasizes that emotional labour is capable
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Emotional intelligence Emotional intelligence (EI) refers to the ability to perceive‚ control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened‚ while others claim it is an inborn characteristic. Emotional intelligence (EQ) is the ability to identify‚ use‚ understand‚ and manage emotions in positive ways to relieve stress‚ communicate effectively‚ empathize with others‚ overcome challenges‚ and defuse conflict. Emotional intelligence impacts
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Emotional Intelligence Cristy Gustin AIU Online Psychology SSCI 206 Geoffrey Hacker 05/18/2014 Abstract In the following paper‚ you will learn about Emotional Intelligence as well as what it means to have this sort of intelligence personally‚ socially and emotionally. The theory or belief of Emotional Intelligence has been proven by scientists that the need for it to be high is necessary for people in order to ensure success. This is better explained in the following paragraphs so that to educate
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GOOD TEACHING AND EMOTIONAL INTELLIGENCE. TEACHER AND LEARNER’S BENEFITS. Good teaching and Emotional Intelligence. Teachers and Learners’ positive influences. ‘If a person just follows ‘mind’‚ then he is nothing but ‘machine’‚ If a person just follows ‘heart’‚ then he is just ‘tender’ (child)‚ If a person is able to combine both‚ then he is emotionally intelligent‚ it means he is mentally as well as emotionally strong’. -Sharma and Bindal- Emotions are related to heart
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An emotional intelligence nurse is someone who has the ability to identify‚ assess‚ manage and control her emotions and others as well (Wikipedia p.1). She is aware that by not being able to control her own emotions‚ this could bring negative consequences‚ affecting others as well and their surroundings. Someone that in the midst of a chaotic and stressful situation can remain calm‚ confident and secure due to pocessing the skills necessary to deal with such.. I could also describe her as someone
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Contents What is Emotional Intelligence? 1 The Model of Emotional Intelligence 8 Keeping Motivated 12 Communication Strategies 18 Understanding How to be Assertive 23 Handling Difficult People 32 Developing Positive Self-Talk 38 Guidelines for Best Practice 47 Bibliography 51 1. What is Emotional Intelligence? "Knowing others and knowing oneself‚ in one hundred battles no danger. Not knowing the other
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The movie Contagion was a wakeup call in many aspects regarding how the possible spread of a deadly disease can play out around the world. Although the virus called MEV1 in the movie was fictional‚ the actual content behind the virus was based on events that have occurred. In fact‚ the movie’s fictional pandemic virus‚ MEV-1‚ is based on the very real Nipah virus‚ according to W. Ian Lipkin‚ an epidemiologist and virologist at Columbia University. The Nipah virus suddenly and surprisingly jumped
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Emotional intelligence Kathy Abram PSY/301 September 12‚ 2011 T. Lee Burnham Emotional Intelligence Cognitive intelligence and emotional intelligence have both been widely examined in regard to their effects on individual workplace performance. The critical comparison of the two concepts will be the basis of this essay. Emotional intelligence is important in measuring success in more ways than one. Emotional intelligence has a great deal of importance on one’s work ethic and values
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Emotional Intelligence Crystal Walker University of Phoenix Emotional Intelligence This paper will examine the importance of emotional intelligence in all aspects of life. This paper will also describe the differences between traditional cognitive intelligence and emotional intelligence. Finally‚ this paper will analyze the use of emotional intelligence concepts in work life‚ home life‚ and personal life. It is important to have a balance of emotional intelligence and cognitive
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Emotional Intelligence Paper Arian George PSY/301 August 10‚ 2015 Stacy Herandez Emotional Intelligence Paper When looking at the study of intelligence‚ since the research started‚ it has been focused on things like aspects like intellect‚ thinking‚ cognition‚ problem solving‚ and memory (Intelligence Quotient or IQ). Yet researchers also have started to understand that there are many other aspects like emotions‚ behaviors‚ and moods and that they are just as important (Emotional Quotient). Since
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