Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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told their story. Their witness accounts contribute information the world needs to understand what really took place in Germany and the concentration camps. Author‚ Elie Wiesel‚ voices his time in the Nazi concentration camps‚ in his autobiographical novel‚ Night. Throughout the story‚ Wiesel physically‚ mentally‚ and spiritually changes due to the horrific events of the holocaust. Wiesel’s
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Emotional Intelligence? Organizational Behavior Tamara Ramsey August 12‚ 2012 Abstract This paper examines how emotional intelligence and cognitive intelligence are associated with academic success and job performance. Emotional intelligence continues to pick up momentum in the world of business and academia. More and more research supports the concept that emotionally intelligent employees‚ managers‚ leaders‚ and companies produce noticeable business results. Employers are now looking
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Courage: An Extended Definition The current dictionary definitions of courage are inadequate because they only include references to physical courage and omit instances of inner strength. Three contemporary dictionaries agree closely on the definition although they differ in the order of importance. Webster’s New World Dictionary describes courage as “an attitude of facing and dealing with anything recognized as dangerous‚ difficult or painful‚ instead of withdrawing from it‚” and The American
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new market or even to maintain existing markets or client.Only this goods or service that has emotional aspect can influence consumers’ ultimate choice and the price they will pay. Just like Klein(2002)said the product that will flourish in the future will be the ones presented not as ‘commodities’ but as concepts;the brand as experience‚as lifestyle. One of the most important techniques to create emotional aspect is to create brand value through media. As the development of the new media the influence
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Reading allows for one to drift away from reality and opens a new door of an alternate fictional world. Once the reader has developed an emotional connection to the book and finds it intriguing‚ it is impractical to close the book. Reading allows a person to think creatively and take a break from life’s stresses and worries. Whether one is reading for pleasure or for academic reasons‚ if enjoyable‚ the difference should be indistinguishable. Gratifying books teach lessons and try to get the reader
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ultimately no thought of in my day to day life. For Elie Wiesel‚ during his stay in a Nazi Concentration Camp‚ death was everywhere. Death was upon his family‚ friends‚ and lingered heavily upon him throughout his time spent as a prisoner at various concentration camps. In his world death was reality‚ death was everyday life. Death was even in the air as crematoriums burned the dead up into ashes. What I found so profoundly amazing within Wiesel ’s book‚ Night‚ was the realness of something as a fortunate
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Elie Wiesel relationship with god in the book night is quite rough! World war 2 breaks out in the late 1930’s. Adolf Hitler plunges Gremany into darkness while trying to take over bordering countries with his army of Nazis. Elie is a 15 year old boy who lives in Hungary‚ Which is close to Germany. Along with a lot more Jews Elie is taken away from his home and into a world of terror. Night is a memoir of those expirences and a reminder that these events should never be able to repeat themselvs. The
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EMOTIONAL HIJACKING: THE TRIGGER TO AN UNHEALTHY MIND Emotional hijacking is a state when an individual’s cognitions are overpowered by his/her emotions. It is usually referred to in the context of aggression or fearfulness. With respect to aggression‚ it can be said to be a sudden unleashing of rage towards another person. It is an extreme emotional outburst or an emotional explosion caused by an incident that may trigger anger or fear in an individual. Such incidents happen many a times
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Night-Final In the fascinating memoir Night by Elie Wiesel‚ he deals with the struggle of surviving‚ which was devastating since it was during the holocaust. In the memoir Night‚ Wiesel uses Symbolism‚ Simile‚ and Irony in order to illustrate the events during the holocaust. Wiesel’s use of Symbolism helped the reader understand the captivity of the Jews in the concentration camps.”Father‚ I said “If that is true then I don’t want to wait. I’ll run into the electrified barbed wire. That would
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