Internal Customers: This means if one department‚ individual or process within an organization supplies another such within the same organization with goods‚ information or services then the latter is described as the internal customer of the former. For example‚ a dispatch department may be the internal customer of a packing department‚ which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to
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DETERMINE CUSTOMER REQUIREMENTS FOR ICT SYSTEMS AND SUPPORT SERVICES AIM OF THE LESSON To determine who a customer is To determine customer requirements To determine steps to determining customer requirements To determine reasons for determining customer requirements To document customer requirement DEFINITION OF CUSTOMER A customer is anybody who has the right to demand for goods or services either internal or external DETERMINING CUSTOMER REQUIREMENT This is a systematic
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Delivering Exceptional Customer Service - The NCB Way Welcome to the NCB Family VISION To make NCB‚ financially and operationally‚ the strongest and most dominant financial institution in the Caribbean and one that follows international best in class governance practices. CORE VALUES • We hold a deep and abiding respect for each customer‚ every colleague in our companies‚ and all our shareholders. • We commit to find new‚ practical‚ and innovative ways to make the term “excellent service”
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Dungun charge different prices to different segment of customers without them feeling cheated? Managing the customer perception of value is crucial in order not to make them feeling cheated. Thus‚ marketers need to understand how customer perceives service value in order to set an appropriate price. Since value is subjective‚ not all customers have the skills or knowledge to judge the quality and value they receive. This is true especially customer may only assess the quality of a service after consumption
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Reichheld‚ Fred (2006). The Microeconomics of Customer Relationships. MIT Sloan Management Review. Vol. 47‚ No. 2 Article Summary The purpose of this article author‚ Fred Reichheld discusses the microeconomics of customer relationships. How customer relationships affect a company’s growth rate and the financial performance. Various companies like‚ General Electric Company uses "net-promoter score" as a metric tool to determine the customer relationships in its company. The NPS system is
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people would take customers into high consideration when it comes to having a relationship with them‚ they see the importance in communicating. CRM through marketing allows companies to determine who its best customers are. The gathering of this information with the use of CRM also allows companies to create new products and services that meet the needs and wants of its customers. Marketing departments would use CRM to measure how marketing efforts are working to keep customers engaged‚ to keep
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CUSTOMER PROFILING OF HYUNDAI i20 AND MEASUREMENT OF SATISFACTION LEVEL JSV HYUNDAI Submitted by: Ishan Chandra BBA A7006409011 MARKETING Under guidance of: MR. AMIT KUMAR SRIVASTAVA Mrs. Rashmi Tripathi ASSISTANT SALES MANAGER SR. LECTURER ABS‚ Lucknow (SUMMER INTERNSHIP REPORT IN PARTIAL FULFILLMENT OF THE AWARD OF FULL TIME BACHELOR IN BUSINESS ADMINISTRATION (2010-11) AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH
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CUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship‚ conversation‚ or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people‚ as following‚ for this
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PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be‚ but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures. We all have different ways of thinking
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European Journal of Scientific Research ISSN 1450-216X Vol.28 No.4 (2009)‚ pp.522-532 © EuroJournals Publishing‚ Inc. 2009 http://www.eurojournals.com/ejsr.htm An Empirical Study of Consumer Impulse Buying Behavior in Local Markets Muhammad Ali Tirmizi PH.D Candidate‚ FUIEMS‚ Foundation University‚ Islamabad‚ Pakistan E-mail: m5alitahir@gmail.com Kashif-Ur-Rehman Associate Professor‚ Iqra University‚ Islamabad‚ Pakistan E-mail: dr.kashifurrehman@gmail.com M. Iqbal Saif Head of the Department
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