Decision Support Systems 52 (2012) 645–656 Contents lists available at SciVerse ScienceDirect Decision Support Systems journal homepage: www.elsevier.com/locate/dss Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074
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Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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HISTORY OF PRE-MARITAL SEX So who invented premarital sex? Well‚ history doesn’t really state who or when it was invented‚ but it can be said that premarital sex happened from the time human knew how to reproduce. Here are a few reasons why: In many of the ancient cultures‚ people have long practice sexual activities in their daily life and even though not married yet. For example‚ the ancient Egyptians had been practicing their sensual expression for centuries. Next‚ marriage
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THE RELATIONSHIP BETWEEN EMPLOYEE MOTIVATION‚ JOB SATISFACTION AND CORPORATE CULTURE by WANDA ROOS submitted in part fulfilment of the requirements for the degree of MASTER OF SCIENCE in the subject PSYCHOLOGY at the UNIVERSITY OF SOUTH AFRICA SUPERVISOR: MS R VAN EEDEN JUNE 2005 Student number: 3381-990-4 I declare that The relationship between employee motivation‚ job satisfaction and corporate culture is my own work and that all the sources that I have used or quoted have been indicated
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Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
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Chopin writes the years "that would belong to her absolutely [. . .] she would live for herself." (14). Louise would now be free‚ her own identity‚ with a renewed sense of self-assertion. "Free! Body and soul free!" (15). This newfound freedom is in effect a new motivation for Louise. Before experiencing such freedom‚ Louise was petrified of the thought of life being
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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ABSTRACT The relation between employee job satisfaction and employee performance is very important research topic because it is determine the employee’s feeling and progress and it is also very important subject for the any kind of the organization. The commonly held opinion is that “A satisfied worker is a productive worker”. A satisfied work force will create a pleasant atmosphere within the organization to perform well. Hence job satisfaction and employee performance has becomes major topics
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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