Table Of Contents 1Introduction 3 1.1Microsoft Background 3 1.2The Aim Of Report 3 2.Quality Chain Reaction 4 3.The 14 Deming’s Point 5 4.Conclusion 11 5.Reference 13 1Introduction 1.1Microsoft Background Microsoft Corporation is a multinational computer technology corporation that develops‚ manufactures‚ licenses‚ and supports a wide range of software products for computing devices. Its most profitable products are the Microsoft Windows operating system and the Microsoft Office
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TQM TOTAL QUALITY MANAGEMENT Total quality management is a management approach centred on quality‚ based on the participation of an organisation’s people and aiming at long term success. This is achieved through customer satisfaction and benefits all members of the organisation and society. A SHORT PAST OF TQM • 1920s: Businesses clearly separated the processes of planning and carrying out the plan‚ the hawthorne experiments in the late 1920s showed how worker productivity could be impacted by
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Explaining the TQM process at Sundaram Clayton‚ Venu Srinivasan‚ managing director‚ (and also chairman and managing director of sister company‚ TVS Motor - another Deming recipient - ) says‚ "It is a company-wide effort at continuous quality improvement of all processes‚ products and services through total employee involvement‚ that results in increasing customer satisfaction and loyalty‚ and improved business results." Interestingly‚ the TVS group adapted to the TQM concepts and assimilated them
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Juran and Deming W. Edwards Deming and Joseph M. Juran pursued their efforts and devoted their lives to helping organizations improve the quality of their products and services. Their impact is now worldwide and their accomplishments eminent. Deming and Juran’s amazing lives paralleled each other in many ways. As youths‚ both experienced hard times. However‚ they both overcame their humble beginnings‚ graduated from college‚ and embarked on their careers. Both Juran and Deming started
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Quality Management‚ 6th ed. Goetsch and Davis 1 © 2010 Pearson Higher Education‚ Upper Saddle River‚ NJ 07458. • All Rights Reserved. Quality Management for Organizational Excellence Lecture/Presentation Notes By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (Sixth Edition) Quality Management‚ 6th ed. Goetsch and Davis 2 © 2010 Pearson Higher Education‚ Upper Saddle River‚ NJ 07458. • All Rights Reserved. MAJOR TOPICS What is Quality
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management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations. TQM and Six Sigma The TQM concept was developed
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CONTROL DE LECTURA LECTURA 3 The Roots of Quality Control in Japan An Interview with W. Edwards Deming6 Dr. Deming‚ you said it will take about thirty years for the United States to catch up with Japan. This is a somewhat pessimistic view of the United States. Would you elaborate on this point? I don’t really know how long it will take. I think hit will take thirty years; it should take all of thirty years. I don’t think America will catch up with Japan because‚ so far as I can see‚ the Japanese
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{text:bookmark-start} Describe the quality efforts that have been applied to your organizational unit (including any ISO or QS certification programs) and assess the effectiveness of these efforts using Deming ’s 14 points. To accomplish this‚ you should carefully analyze your organizational unit in regard to each of Deming ’s 14 points‚ examining each point individually and noting what your organizational unit is doing in response to each of these points. Based on your analysis‚ develop a plan to address any
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What is tqm: What is tqm Total Quality Management (TQM) is an integrated system of principles‚ methods‚ and best practices that provide a framework for organizations to strive for excellence in everything they do . TQM is a comprehensive management system which: Focuses on customer satisfaction Continuous improvement Total participation Societal networking Definition HISTORY of TQM : HISTORY of TQM 1900s FW Taylor – Scientific approach to management Standardization‚ Inspection
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TQM – The Deming Way (TVS Motors) About W. E. DEMING: William Edwards Deming was an American statistician‚ professor‚ author‚ lecturer and consultant. He is perhaps best known for his work in Japan. There‚ from 1950 onward‚ he taught top management how to improve design (and thus service)‚ product quality‚ testing‚ and sales (the last through global markets) through various methods‚ including the application of statistical methods. THE DEMING PRIZE: The Deming Prize is Japan’s national
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