not a passive setting it plays an important role in service transactions. An evaluation of the roles they have in service encounters will reveal how important it is to design an appropriate servicescape .A servicescape plays four important roles. Package Servicescapes ’package’ the service offer and communicate an image to the customers of what they are going to get. Appropriate servicescaping is a sure shot way to create an image that the service provider is seeking to put up. It also helps moderate
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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will not be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each
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• Legislative requirements and provisions relevant to area of services delivery and delegated responsibility • Awareness of own values and attitudes and their potential impact on clients • Indicators of significant issues. • Child protection policy of service It is also critical that you can demonstrate the ability to; • Observe and question clients appropriately • Confirm clients development status prior to delivering service • Identify variations from normal development status and being
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handmade with air-dried clay. They are long-lasting‚ flexible and crack resistant. These clay flowers are incredible artificial flowers and with a unique elegance that others cannot achieve. Clay Flower Art is suit for a special occasion or event‚ as part of a collection at home‚ or as a special gift. The product is made from durable material that is easily looking in everywhere; so it has the lower price than other flower kinds. We believed that it is a perfect substitute product
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Introduction: Thompson ‚ Strickland and Gamble (2005) have differentiated between two strategies based on the type of competition ; Multicountry Strategy ‚ and Global Strategy They disused the suitability of each strategy as stated below: "A multicountry strategy is appropriate for industries where multicountry competition dominates and local responsiveness is essential. A global strategy works best in markets that are globally competitive or beginning to globalize." So‚ for any successful
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“At Your Service” PM598 – October 2012 Johnny Sanders You are Chris and Pat Smith‚ entrepreneurs with five years of experience investing in small businesses. Eighteen months ago you decided to invest in a catering venture with two chefs‚ J. P. Martin and L. L. Miller‚ who have culinary science degrees and five years of work experience‚ which includes winning a prestigious prize in a gourmet food competition. Following some extended discussions‚ the four of you decided to set up a business
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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CAMERON AUTO PARTS ✓ Case Analysis: Cameron Auto Parts was founded in 1965‚ as consumer’s they haver three biggest car manufacturers. Cameron Auto Parts began having crisis in 2000 due two major problems: the first is about the drop in sales that were stopped at $ 48 million and in 2001 dropped to $ 18 million‚ and the second one is because the entry of Japanese competition to the market. Because of these losses Alex was in need for modernization‚ for this I borrowed $ 10 million. In 2001
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BUTLER SERVICE HISTORY The word "butler" comes from the Old French bouteleur (cup bearer)‚ from bouteille (bottle)‚ and ultimately from Latin. The role of the butler‚ for centuries‚ has been that of the chief steward of a household‚ the attendant entrusted with the care and serving of wine and other bottled beverages which in ancient times might have represented a considerable portion of the household’s assets. In Britain‚ the butler was originally a middle-ranking member of the staff of a grand
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