Chapter One Marketing: Creating and Capturing Customer Value Chapter 1- slide 1 Creating and Capturing Customer Value Topic Outline • • • • • • • What Is Marketing? Understand the Marketplace and Customer Needs Designing a Customer‐Driven Marketing Strategy Preparing an Integrated Marketing Plan and Program Building Customer Relationships Capturing Value from Customers The Changing Marketing Landscape Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall Chapter 1- slide
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Marketing: Creating and Capturing Customer Value By: Faisal Sultan Ali JAIBP Associate Chartered Banker MBA (Executive) IBA‚ Karachi M.Com‚ University of Karachi Outline • What is Marketing • Understanding the Marketplace and Customer Needs • Designing a Customer-Driven Marketing Strategy • Preparing an Integrated Marketing Plan and Program • Building Customer relationships • Capturing Value from Customers • The Changing Marketing Landscape What Is Marketing? Marketing is a process by
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Chapter 1 Marketing: creating and capturing customer value 4. Name and describe the five different marketing management orientations. Which orientation do you believe your school follows when marketing its undergraduate program? The five marketing management orientations are production concept‚ product concept‚ selling concept‚ marketing concept and societal marketing concept. Production concept is the idea that consumers will favor products that are available and highly affordable and
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REVIEW Chapter 1 Marketing: Creating and Capturing Customer Value PART 1. MULTIPLE CHOICE QUESTIONS 1) According to management guru Peter Drucker‚ "The aim of marketing is to ________." A) create customer value B) identify customer demands C) make selling unnecessary D) set realistic customer expectations E) sell products 2)What do companies call a set of benefits that they promise to consumers to satisfy their needs? A) market offering B) value proposition C) demand satisfaction
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Creating an Economic Strategy for Taiwan Prof. Michael E. Porter Harvard Business School Global Leaders Forum Taipei‚ Taiwan April 8‚ 2010 This presentation draws on ideas from Professor Porter’s articles and books‚ including‚ The Competitive Advantage of Nations (The Free Press‚ 1990)‚ “The Microeconomic Foundations of Economic Development‚” in The Global Competitiveness Report‚ (World Economic Forum)‚ “Clusters and the New Competitive Agenda for Companies and Governments” in On Competition
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Strategic Marketing ! TOPIC 1 Creating value Pricing strategies The Role of Pricing The role of pricing Product Communicating Communicating value Delivering value Capturing value Promotion Distribution Price ! Profitability A 1% increase in price gives the biggest improvement in profit 2 compared to a 1% improvement in
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services ’. These are also known as supplementary services. The core service is the basic value provided by the service product. It is the reason to purchase or consume services. This is the reason for which any company is in business too. Supplementary services are those that facilitate and enhance use of the core services. These are services other than core that companies offer to their customers to give additional value to their products or to encourage customer loyalty. Flexible Services Offering:
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40 The McKinsey Quarterly 2006 Number 1 Daniel Chang The right service strategies for product companies T he right service strategies for product companies As products evolve into commodities‚ services become more important. But companies that play this new game must understand its rules. Byron G. Auguste‚ Eric P. Harmon‚ and Vivek Pandit As relative newcomers to the service economy‚ many product companies have yet to make money there. Until recently‚ brisk sales growth
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Event sponsorship as a value creating strategy for brands Dimitra Papadimitriou University of Patras‚ Patra‚ Greece Artemisia Apostolopoulou Robert Morris University‚ Moon Township‚ Pennsylvania‚ USA‚ and Theofanis Dounis University of Patras‚ Patras‚ Greece Abstract Purpose – The present research involves corporations that served as Grand National Sponsors of the Athens 2004 Olympic Games and aims to explore whether a strategic approach was employed in the acquisition and management of
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Unit 3 Assignment 2 A Summary of M.E. Porter and M. R. Kramer’s article “Creating Shared Value” Michael G. Castro Capella University MBA6008 – Global Economic Environment Professor Hidsell January 27‚ 2013 Creating shared value (CSV) is a powerful concept that many companies used‚ ultimately‚ being used as a strategy in developing the future market while also strengthening economies‚ the marketplace‚ communities and corporate funds. In reading this article‚ I initially thought this
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