Case Study: UPS ( page 54) 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? Inputs: The inputs include package information‚ customer signature‚ pickup‚ delivery‚ time-card data‚ current location (while en route)‚ and billing and customer clearance documentation. Processing: The data is transmitted to a central computer and stored for retrieval. Data is also reorganized so that it can be tracked by customer account‚ date‚ driver‚ and other criteria. Outputs:
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Pennsylvania Lunch Lady Quits Job After New System Forces Staff to Refuse Hot Lunches On September 20th‚ school lunch worker‚ Stacy Koltiska‚ quit her job after refusing a student his hot lunch. The school district in Canon-McMillan‚ Pennsylvania began a new lunch system this fall stating that if a student is $25 or more in debt with the school that they will not receive their standard hot lunch. Stacy stated that this new policy was “sinful‚ and shameful”. With the new policy in place the student
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include pickup and delivery times‚ location while en route‚ and package recipient. The outputs also include various reports‚ such as all packages for a specific account or a specific driver or route‚ as well as summary reports for management. CASE STUDY QUESTIONS 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? Inputs: The inputs include package information‚ customer signature‚ pickup‚ delivery‚ time-card data‚ current location (while en route)‚ and billing
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Organizational Leadership UPS Case Study 1. Jovita Carranza used various skills throughout her career at UPS that developed her into a great a leader. Jovita was always eager to accept new challenges as well as opportunities. She was not picky about the opportunities she was given and accepted them because she knew she could learn from them. She surrounded herself with other employees that shared the same dedication and vision of the company‚ which made teamwork very effective. One
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Systems in Global Business Today Case 1: UPS Global Operations with the DIAD IV Tags: UPS global operations; handheld computers; wireless mobile platform; digital firm; integration of business; customer value generation. Summary How IT drives the UPS operation worldwide. Using smart people and smart technology‚ UPS delivers over 14 million packages daily to 200 countries and territories‚ requiring the talents of 70‚000 drivers who are wirelessly connected to UPS main databases located in seventeen
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1. What are the organizational styles before and after the transition? UPS is the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services UPS effective use of clearly defined organizational structure and design Pres 3 VP several managers UPS Departmentalization * Functional: it groups jobs by functions performed * Product: Groups jobs by product line * Geographical: Groups jobs on the basis of territory
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UV0906 UNITED PARCEL SERVICE OF AMERICA‚ INC. United Parcel Service of America‚ Inc. (UPS) had grown spectacularly from its humble beginning in 1907‚ when 19-year-old Jim Casey borrowed $100 to start a messenger and homedelivery service for Seattle department stores. By 2007‚ UPS had become a global public company‚ with a market cap of $74 billion‚ more than 428‚000 employees‚ $47 billion in revenue‚ and operations in more than 200 countries. A recognized leader among packagedelivery companies
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CASE STUDY QUESTIONS 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? Inputs: The inputs include package information‚ customer signature‚ pickup‚ delivery‚ time-card data‚ current location (while en route)‚ and billing and customer clearance documentation. Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account‚ date‚ driver‚ and other criteria such as the
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Case Study Questions 1. What are UPS "Smart Labels?" What role do they play in UPS operations? The UPS Smart Label is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode. The information contained in a smart-label barcode can benefit you significantly. Among these‚ a UPS Smart Label provides you with the following: Increased reliability‚ since the barcode contains data imported directly from your system
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UPS Case Study 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? 1) The inputs of the package tracking system are information about senders and receivers‚ such as their names and addresses‚ the weights of packages‚ the contents of the packages‚ the pick up dates‚ the type of services (ground shipping‚ overnight shipping‚ etc.) and customers’ signatures. 2) The system then processes those information to calculate and compare delivery routes for each driver
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