The hospitality industry consists of travel companies‚ hotels‚ resorts‚ transportation‚ and restaurants‚ whom all provide over-lapping comforts. Gradually‚ the hospitality industry has increased its focus on creating more and more facilities for their customers. Hospitality facilities management and design is a book that is dealing with management of different facilities in the hospitality industry. This is a classic book that has dealt with all aspects of hospitality management. David M. Stipanuk
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Basic Terms & Terminology 1. Achievement Factor - The percentage of the rack rate that a hotel actually receives: in hotels not using RM software‚ this factor is generally approximated by dividing the actual average room rate by the potential average rate 2. ADR – An occupancy ratio derived by dividing net room’s revenue by the number of rooms sold 3. Average rate per guest – An occupancy ratio derived by dividing net rooms revenue by the number of guests 4. Competitive Set - The competitive
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Hospitality Service Marketing This is a basic course in service marketing and vital for any hospitality industry programme. Synopsis: The subject discusses on service marketing‚ market planning‚ market segmentation‚ service marketing and relationship marketing‚ developing in effective service mission‚ positioning and differentiation of services‚ marketing plans‚ customer – focused service and market research. Objectives: At the end of the course‚ the student will be able to: 1. Understand
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REVIEW FOR QUIZ Paleo Indian Groups -Settled around Illinois‚ Missouri‚ Mississippi River‚ centered around modern St. Louis -Cultivated corn -Largest city is what is now St. Louis population about 20‚000 -Decline about 1250 AD -Theory about the downfall was an earthquake Virgin Soil Epidemics -Caused at least partly by the introduction of European domesticated animals. -Lack of unity among groups -Nutrition -Lack of exposure Diversity Native Population -No unity between various
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Discuss how an understanding of cross cultural management theory and cultural intelligence could help a hospitality manager in the transition across cultures. Diversity in hospitality industry: One of the biggest impacts of globalization for those managing companies and organization is dealing with a more culturally diverse pool of employees (Lim and Noriega‚ 2007). Lim and Noriega (2007) further argue that in a world where over 50% of world’s are owned and controlled by TNCs and MNCs they are
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Definition: What is early pregnancy? Early pregnancy is considered “socially problematic” such as : broken families‚ discrimination and some teenagers feel they all alone. In addition‚ people believes that being pregnant in an early age are at the high risk for poor health outcomes during pregnancy such as checkups ‚vitamins and even exercise and it is a result of being a child mother because they are young not to know what the right things
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employees are absent less‚ show less job stress‚ stay at work longer‚ and make positive contributions to their organisations (Griffin‚ 2002). Organisations in the hospitality industry are under constant pressure to meet change‚ develop their structures‚ and improve performance (Erkutlu and Chafra‚ 2006). It has been suggested that hospitality organisations need to employ effective leadership to improve guest services and employee job satisfaction (Woods and King‚ 2002).
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SUSTAINABLE OPERATIONS IN TOURISM AND HOSPITALITY Assessment 1: Industry Case study Evaluate and assess the effectiveness of sustainable practices‚ plans‚ programs and initiatives implemented by Industry operators and organizations within a sector of the tourism and hospitality industry. Paul TAYLOR - SUSTAINABLE OPERATIONS – BCO702 - Jonathan MACEDO - MAC09198191 1 ________________________________ SUSTAINABILITY IN THE HOTEL INDUSTRY ________________________________ Paul
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10 Current Trend in Hospitality and Tourism 1. Economic impact and leakage from tourism Set to become probably the most significant hot-potato issue in the early 21st century. Asian governments will be seeking to maximise that economic impact by first keeping more earnings at home and after that‚ within the region. That will run up against the increased advances of global multinational groups which will be sending more and more money out in the form of franchise‚ distribution‚ management fees and
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generating further interdependence of economic and cultural activities.[3]Though several scholars place the origins of globalization in modern times‚ others trace its history long before the European age of discoveryand voyages to the New World. Some even trace the origins to the third millennium BCE.[4][5] In the late 19th century and early 20th century‚ the connectedness of the world’s economies and cultures grew very quickly.The term globalization has been in increasing use since the mid-1980s and
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