Czyszczoń and Aleksander Zgrzywa Politechnika Wrocławska‚ Faculty of Computer Science and Management‚ Institute of Informatics‚ Wybrzeże Wyspiańskiego 27‚ 50370 Wrocław‚ Poland {adam.czyszczon‚aleksander.zgrzywa}@pwr.wroc.pl http://www.zsi.ii.pwr.wroc.pl Abstract. This paper attempts to address the problem of the automatic customer segmentation by processing data collected in Social Customer Relationship Management (Social CRM) systems using Kohonen networks. Presented segmentation approach comprises
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adopted the socio-technical systems information and knowledge management has become increasingly importance to businesses. Knowledge Management process continues to enable managers and employees with valuable understanding of their business environment and knowledge to make strategic business decisions. This essay will explain data‚ information and knowledge as well as the socio-technical system‚ knowledge management‚ organizational knowledge and organizational learning. We will also discuss the
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The industrial property includes inventions (patents)‚ logo‚ industrial designs and trademarks; copyright includes artistic works literary. Actually‚ intellectual property is an intangible property; its object is the product of intellectual or knowledge. Its value is same as houses‚ cars‚ jewelry and other tangible property‚ and it also protected by governmental laws; for some well-know patents‚ logo and trademark have more value than other tangible property. The reasons for protect intellectual
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how to lead a knowledge worker The people who are knowledge workers are included among those who work in research and development for the pharmaceutical business. they also developed a new computer game for software companies. In addition‚ they also are partners (or rising star) in a professional services firm and also the mechanics and designers in formula one racing team. The best lead clever " knowledge worker’s" is : 1. Have ability and authority - To lead knowledge workers‚ a leader must
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What is Knowledge Management? Introduction* Generally‚ knowledge is interpreted‚ subjective information within a context‚ which involves understanding and is mostly tacit‚ not explicit. Knowledge can take many forms. It can be in the form of thoughts‚ insights‚ ideas‚ lore‚ lessons learnt‚ practices‚ and experiences undergone to name just a few. The term knowledge management has become common in businesses throughout the world. Despite its increased prevalence‚ there remains a large degree
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INTRODUCTION Knowledge Management System (KM System) refers to a (generally IT based) system for managing knowledge in organizations‚ supporting creation‚ capture‚ storage and dissemination of information. It can comprise a part (neither necessary or sufficient) of a Knowledge Management initiative. Knowledge Management Systems (KMS) are technologies that support Knowledge Management (KM) in organizations‚ specifically - knowledge generation‚ codification‚ and transfer (Ruggles‚ 1997). The use
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John Naisbitt: “We are drowning in information but starved for knowledge.” (Lewis‚ p. 4) In today’s Information Age organizations are looking more and more towards the productive manipulation of information to succeed and stay competitive. Increases in technology give rise to an increased emphasis on the human aspects of the socio-technical system: a complex system where workers and technology interact together to achieve some common objective. Accomplishing business objectives involves better
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toward management or engineering? In the MSc-IT program so far‚ would you have liked more or less (1) technical CS material‚ (2) business/management IT material? What is the biggest piece of software you have ever written? If you’re not working for a company‚ do you belong to any organizations? Do you blog? If so‚ what software or site do you use? How did you choose it? Do you enjoy programming? Do you hate it? Are you a night person or a morning person? Becerra-Fernandez‚ et al. -- Knowledge Management
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Defining and Sustaining the Knowledge Management of Organizational Culture and the Role of Leadership TABLE OF CONTENTS LIST OF FIGURES Figure 6.1: Knowledge Management Models for an organization 1 INTRODUCTION 3 2 OBJECTIVES/PURPOSE OF STUDY 4 3 FINDINGS 5 3.1 Knowledge management in organizational culture 6 3.1.1 Theories of organization and culture 6 3.1.2 Organizational Culture 6 3.1.2.1 Knowledge sharing critical success factors 8 3.1
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THE IMPORTANCE OF KNOWLEDGE MANAGEMENT; SHARE TO LEARN‚ LEARN TO SHARE. W R IT T E N B Y : J E R R E L D E P A A U W 1. INTRODUCTION Nowadays‚ knowledge is an important factor for people to gain distinctive advantages in the present society; through training‚ coaching and education‚ people can develop their skills‚ abilities and attitudes‚ to gain those distinctive advantages. Through knowledge‚ people get better jobs‚ higher compensation and more wealth. Knowledge is a key-driver for people‚ to
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