RETENTION POLICY To raise the University’s academic standards‚ the University Academic Council has deemed it necessary to provide for each college a minimum Grade Point Average (GPA) which students must maintain. GUIDELINES FOR SCHOLASTIC DELINQUENCY I. Warning A student who‚ in any given semester‚ obtains failing grades or a mark of “D” in 25 percent (25%) to 49 percent (49%) of the total number of academic units enrolled in‚ shall be warned by the Dean to improve his grades and shall
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Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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ABSTRACT CRM (Customer Relationship Management) is an integrated approach to identifying‚ acquiring‚ retaining and delighting customers. The purpose of this thesis is to analyze the impact of Customer Relationship Management Process on Customer Retention with reference to Banking Sector. We describe the objectives of Customer Relationship Management (CRM) in Customer Retention which is very important for the survival of companies in today’s competitive environment. CRM helps organizations maximize
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production facility. DEFINITION: “The physical arrangement of everything needed for the product or service‚ including machines‚ personnel‚ raw materials‚ and finished goods. The criteria for a good layout necessarily relate to people (personnel and customers)‚ materials (raw‚ finished‚ and in process)‚ machines‚ and their interactions. “- Howard J. Weiss and Mark E. Gershon FACTORS IN DETERMINING LAYOUT & DESIGN: There are many operational factors which need to consider while construction or renovation
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Describe how customer service can be monitored and evaluated within a Dominos Pizza franchise. Customer service Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. The importance of monitoring and evaluating customer service is it helps to improve the goods and services of the business which customers are not satisfied with. Customer service can be monitored and evaluated through questionnaires where customers give their
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DOMINOS Different levels of Management Domino’s has three levels of management . 1) First-level management 2) Middle-level management 3) Top-level managem Top-level management: The top management comprises of the board of directors president‚ vice-president‚ CEOs and other members of the C-level executives. They controll and oversee the entire organization. They make and develop strategic plans‚ company policies‚ and decisions on the direction of the business. The board
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Chapter 1 PROBLEMS AND ITS BACKGROUND INTRODUCTION The impact of the world tourism had made a significant spearhead in these recent years due to the rise in world economies and upsurge in global domestic consumption‚ which resulted to higher domestic capacity of individuals to consume and purchase. One of the prime beneficiaries of this high purchasing power and consumption is the world tourism sector‚ which relies from the chain of global interdependency of its diversified and complex
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the follow up work and at last coming up with a printed format of the enquiry reply form to assist the marketing team Project 3: The third project was again in The Forum Mall and this time it was to increase the loyalty of the customers via face book by conducting many contests etc. on the other side the in house brands would get a free space for their promotions in return to the free gift vouchers. Convincing the brands to take part in this program is also part of it.
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7 C’s of Customer Retention Checklist 1. Caring Attitude Projecting a caring attitude through: tone of voice use of pleasantries (please‚ thank you) smile projection empathy language (minimal use of industry jargon) taking ownership going the “extra mile” on behalf of customer 2. Customized Practices Definition of customizing: treating customers as individuals at all points of interaction making exceptions to policies/procedures to meet individual customer needs empowering
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DISSERTATION REPORT Talent Management in the IT Sector 02 March 2012 Submitted By: Divya Bawa Faculty Guide: Ms Kirti Singh BBA (Gen) Assistant Professor Enrolment No: A3906409038 Amity School of Business Acknowledgement I would like to express my sincere gratitude towards Dr. Alka Munjal‚ Director Academics‚ Amity University‚ Uttar Pradesh. Apart from the efforts by me‚ the success of my dissertation report depends largely on the encouragement
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