will be. The term industry can be refers to a field or an organisation involve in the production of goods‚ services or extraction of natural resources. There are two types of organisation in an industry‚ product-oriented organisation and service-oriented organization. The term "product" is associated with something that is tangible‚ which is capable of being perceived especially by the sense of touch. The outputs of product-oriented organisation are either end product‚ or components that are assembled
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Customer service vision and mission Vision In five years time‚ Innovative Widgets will be considered a market leader in customer service. Mission Innovative Widgets aims to deliver friendly‚ professional‚ innovative and quality service to all internal and external customers. Product and/or service standards Consumer guarantees for products If you buy a product (such as widgets): • Its size must be in the range of 5mm‚ 6mm‚ 7mm‚ 8mm‚ 9mm and 10mm. • The tolerances of the size must
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Hector Gaming Company – Analysis & Plan. The Problem Strategy is fundamentally deciding how the organisation will compete. The executives at Hector Gaming Company (HGC) are in consensus as to where the firm is going in the medium to long term‚ however there is little consensus as to how to accomplish the strategic goals. The management of HGC have not agreed the finer detail that will allow the strategy to be implemented. The organisation has a vision to grow the firm "to be the largest &
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Outsourcing service workers is as follows: Technical conditions: All regular checks of the "A-check ’‚ as well as routine maintenance will be performed by employees" X "on the company leased facilities in each airport served. At each site‚ we will keep a list of tools and parts. The new company believes that in today’s regulatory environment is necessary and reasonable to carry out regular maintenance "within the company." Periodic "C-checks" and overhaul along with major operations in the framework
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Being of Service to Others One of the most important virtues that a person can have is offering service to others without any reward or self-gratification in return. One of the greatest to have ever held this remarkable virtue was Mahatma Gandhi. He was one of the most prominent freedom fighters in the world inspiring many as he helped free his nation from the scrutiny of oppression. His non-violent actions that benefitted the common good of his people and his nation are vastly known throughout
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Case 4 Matt Lombardo Building Shared Services at RR Communications Key Issues 1. There is a lot of competition in the telecommunication field. The competition will focus results and pressures on the revenue stream. 2. The four key lines of business are Internet‚ Mobile‚ Cable TV‚ and Landline. Each line of business had a divisional CIO. Each entity division has bought its own software‚ hardware and has there own customer service centers. 3. The new VP has put the company on track for easy entrants
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Manual Accounting Versus Computerized Accounting By Max Weber Accounting is an important part of every company. Businesses are required to keep books on their credits and debits. So which is best for your business idea - people or software? As many professional accountants and auditors state - accounting is a language of business which is accepted in all developed and developing countries. Every company applies accounting because it is generally accepted that companies have to reveal
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Case 06-12 Outsourcing Services‚ Inc. Outsourcing Services‚ Inc. (OSI)‚ a SEC registrant‚ provides a variety of EDP and payroll processing services to third parties. OSI recently has introduced a new service line to provide product help-line support services through customer service representatives (CSRs) who are employees of OSI. On January 1‚ 2004‚ OSI entered into a service contract with Company X. Pursuant to the terms of the contract‚ OSI’s CSRs will provide technical support for Company X’s
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Introduction In this I will explain how customer service standards are planned‚ implemented and monitored and the impact this has on the operation of Asda. My research will come from the internet‚ magazines and books. Customer service standards of Asda Refund policies: [pic] Asda informs customers on how to cancel and conditions of cancelling. Asda informs customers on the period on returns Asda has up to 7 days under the delivery distance and 7 to 28 days after delivery products which
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………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff‚ and is the largest producer of widgets in Australia. Established in 1952‚ its widgets are used as components in a broad range of televisions. At Innovative Widgets we are dedicated to providing all internal and external customers with the best possible level of customer service. To ensure this‚ we have created our own customer service plan as followed: Vision Innovative
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