Call Centers -- RP’s Emerging Sunshine Industry The call center service has been dubbed the country’s latest sunshine industry‚ expected to generate around 24‚000 jobs in the next two years. When a door closes‚ a window opens. Even as the Philippines feels the fallout from the global IT crunch‚ it has benefited from the prevailing cost-cutting trend in an unexpected way -- an unprecedented boom in the call center business. Indeed‚ the call center service has been dubbed the country’s latest sunshine
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CHAPTER ONE - HUMAN RESOURCE MANAGEMENT: Gaining a Competitive Advantage I. Introduction • Competitiveness = a company’s ability to maintain and gain market share in its industry • determined by whether the company satisfies the needs of stakeholders (groups affected by business practices) ◦ (1) Stockholders => want return on investment (2) customers => want a high-quality product or service (3) employees => desire interesting work and reasonable compensation (4) community => want company
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Putting Our Brains on Hold 1. I think Herbert’s overall argument is that people in the United States are suffering significant decline in education‚ therefore losing its leadership qualities. Herbert highlights the fact that people are not coming close to acquiring the education and training to maintain a middle class standard of living. I think this quote “The world leadership qualities of the United States‚ once so prevalent‚ are fading faster than the polar ice caps” best illustrates his overall
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Chapter 1: Limits‚ Alternatives and Choices The fundamental economic problem Scarcity: – The basic economic problem arises because resources are limited‚ but human wants are unlimited. – Scarcity. . . means that society has limited resources and therefore cannot produce all the goods and services people wish to have. What is economics? • Economics is the study of how individuals and economies deal with the fundamental problem of scarcity. • Scarcity forces individuals‚ firms
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Marjane is a headstrong‚ independent‚ and outspoken woman who was born in Iran‚ on the edge of the Caspian Sea. She grew up in Tehran‚ where she studied at the Lycée Français‚ before leaving for Vienna. In the book Marjane plays the role of a very curious and smart child. Marjane follows her parents’ footsteps and their views on the revolution taking place in Iran‚ but as she gets older her view on life changes a lot. Marjane is a character who gets herself into trouble with some of her various actions
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Chapter 1 1. What is the name of the superstore which exists in South Africa and other countries and is considered to be the next Wal-Mart? a. South-Mart b. African-Store c. World-Mart d. Shoprite Answer: D Factual‚ International Business‚ p. 5 2. Companies are no longer limited by their domestic boundaries and may conduct any business activity anywhere in the world; these companies are more likely to compete anywhere because of a. Technology
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CHAPTER 1 THE ACCOUNTANT’S ROLE IN THE ORGANIZATION TRUE/FALSE 1. Management accounting information focuses on external reporting. Answer: False Difficulty: 1 Objective: 1 Terms to Learn: management accounting Management accounting information focuses on internal reporting. 2. A good cost accounting system is narrowly focused on a continuous reduction of costs. Answer: False Difficulty: 2 Objective: 1 Terms to Learn: cost accounting A good cost accounting system
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Chapter 1 Background of the Study Introduction What is Portal? A portal is known as links page which presents information from diverse sources in a unified way. It may contain services that provide standard search engine feature‚ e-mail‚ news‚ information‚ database and entertainment. Portals provide a way for enterprises to provide a consistent look and feel with access control and procedures for multiple applications and databases‚ which otherwise would have been different entities altogether
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CHAPTER 1 THE PROBLEM AND ITS BACKGROUND Introduction Nowadays‚ modern companies in our country used proximity cards/access badges to maintain that only authorized employees enters the specific offices or floors of the building/company office. This helps in ensuring the security of every room and offices of the company. But a gaping hole in this system is the ‘what ifs’ questions it needed answers for; what if the employee just went to work and do nothing?‚ what if I just let somebody
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Homework #1 PAQ p.34 3. Adam Smith‚ who is also considered to be the "father of modern economics‚" believed that self-interest in one’s business and it’s profits would trickle down and help the overall community’s economy. That is what they called the invisible hand‚ when one’s goal of self-profit actually helps the community. The creation of jobs‚ and the contribution of your product or service to the community are examples of how a seemingly selfish business move is actually helping others
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