Service and Customer Management Final Report “Little Woods” Submitted to: Dr. Mohan N J Monteiro Submitted by: Group 5 (Section-B) Jayakrishnan Nair N J (11023) Sourabh Rai (11053) Prasad Krishna (11094) Bhushan Atul Ashok (11131) Rishi Kumar Gandhi (11164) 1|Page “Final Report”‚ Group-5(Sec-B) Table of content: Introduction: ............................................................................................................................... 1 Positioning Services:
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Corporation Hotel and Marriott Hotel facing the Indian Luxury Hotel Industry TABLE OF CONTENT INTRODUCTION 3 1 The Luxury Hotel industry in India 4 2 Hilton International 4 2.1 Hilton Hotels Corporation (HHC) on a global perspective 4 2.2 Hilton Hotel Corporation in India 6 3 comprasion of the two different strategy 15 3.1 HHC’s co-branding 16 3.2 Mariott Hotels penetration 16 Bibliography 17 INTRODUCTION 1. THE LUXURY HOTEL INDUSTRY IN
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Information systems for managers Case study: Outrigger Hotels and Resort The solution is here… Magic Data The solution is here… Question 1-The current IS resources of Outriggers: 1. Technical Resources: * Hardware(Personal computers; Routing equipment). * Software (Stellex‚ in 1987; Stellex 2.0‚ in 1992; centralized IT systems; E.Piphany; JD Edwards). – Appendix 1 * Networking comportments of IT infrastructure (XML interface; Electronic interface; IBM AS 400 Platform; Windows
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The Hotel Industry Overview The hospitality industry covers a diverse range of establishments providing hospitality services in the form of accommodation‚ meals and drinks. A large proportion of people working in the hospitality industry are employed part-time and this is an increasing trend. It is estimated that by the year 2007 about 55% of the people employed in the hospitality industry could be working full-time and 55% part-time. This reflects the realities of the industry‚ where there is
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weaknesses: Strengths • Global leader – Marriott International Inc is the leader in the global hotels market‚ with a near 5% value share in 2007 and a large geographic presence. • Unhampered by hotel ownership – the company owns less than 1% of its hotel portfolio and is thus less vulnerable to real estate price fluctuations than rivals. Moreover‚ its emphasis on franchising facilitates the rapid expansion of its portfolio. • Focused pipeline development – Marriott International is pursuing a growth
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Issues Immediate issue: The company has to deal with its lower-wage employees¡¯ work-life balance issue. Basic issues: 1.The work-life balance program was ignored by lower-wage workers because they couldn¡¯t afford that program. 2.The lower-wage workers were depending on management for assistance with more serious issues not just child-care or referral programs. 3.Managers spending upwards of 50% of their time to solve employees¡¯ numerous personal issues. 4.Extremely high turnover among
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Equity Valuation Lecture Map Definitions of Value Book value‚ Liquidation value‚ Intrinsic value‚ Market value Dividend discount models Constant-growth Multi-stage growth Value Metrics and Determinants of Value Current earnings and growth P/E Lesmond 1 Book Value of Equity The firm’s equity value‚ or stock value‚ is stated right on the firm’s books This is NOT the market value of equity Book value per share of Equity is the value of common equity on the books‚ divided
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The Dividend per share for 2013 and 2016 are given on Value Line. The dividend growth for the years in between is calculated as follows: |Dividend ‘13 |.14 | |Dividend ‘14 |.15 | |Dividend ‘15 |.17 | |Dividend ‘16 |.18 | .18 - .14 = .04; .04/3 = .0133 In order to calculate Value using the 2 stage Dividend Discount Model we must calculate the market capitalization rate
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(Stephen and Timothy‚ 2008). The companies which emphasize on the ethical principle have a chance to reach the sustainable growth (Vojko and Matjaz‚ 2009). These companies also gain both great reputation and develop strong brand image from ethical policies. On the other hand‚ companies which ignore moral principles tend to receive negative feedback from customers. The unethical business cannot survive in the sustainable way. These immoral companies have a tendency to grow in the short run and end up
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International tourism to reach one billion in 2012 PR No.: PR12002 Madrid 16 Jan 12 International tourist arrivals grew by over 4% in 2011 to 980 million‚ according to the latest UNWTO World Tourism Barometer. With growth expected to continue in 2012‚ at a somewhat slower rate‚ international tourist arrivals are on track to reach the milestone one billion mark later this year. International tourist arrivals grew by 4.4% in 2011 to a total 980 million‚ up from 939 million in 2010‚ in a year
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