of customer relationship management 1.1 introduction 1.2 data warebouses case study 1.3 customer contact 1.4 organizational implications 1.5 the payback 1.6 value for the customer case study 1.7 value for the company case study 1.8 buzz‚ not buzz-word 1.9 social customers relationship management chapter 2 how to manage customer relationship 2.1 sponsorship & leadership 2.2 customer profitability management 2.3 customer context & customer intimacy
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Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
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What is the purpose of business? Discuss. INTRODUCTION 1 At a dinner party a doctor‚ a lawyer and a businessman are sitting around the table chatting and talking about their life and work. At one point another man approaches the table and asks the three men what the purpose of their jobs is. The doctor immediately responds that he wants to help people and save life. The lawyer takes over and says he fights for justice and equality but when it comes to the businessman to answer the question
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Introduction Customer relationship management Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. The purpose of customer relationship management is to extend the management‚ and improve the competition capability of the enterprises. The Real estate sector is rapidly growing. Forward-thinking
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Business strategy is the long term operating plan of a company; this plan specifies vision‚ mission and objectives through the development of policies. Information strategy can be used to implement the business strategy of a company; technology can be the tool by which a business can achieve its goal. The marrying or collaboration of the two is an ideal‚ to which companies theorize is the future. In the case of Jack Lowry of Goldman Industrial‚ the collaboration of business strategy and information
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lifetime value of each individual customer to the firm Definition from Perils Article: CRM aligns business processes with customer strategies to build customer loyalty and increase profits over time. *Definition of Strategic CRM (ch. 3) -- business strategy and company-level philosophy where the knowledge about customers and their preferences have implications for the entire organization *Frameworks for CRM – Winer -Seven Steps 1. Database of customer activity 2. Analyses of the
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Information System and Management Strategy of Customer Relationship Management Zhong-hong Sun 1 The Computer Center‚ Lu Dong University‚264025‚Yantai sun_zhonghong@sina.com Abstract This report explores CRM’ s implication on information‚ business strategy‚ as well as an issue which will influence successful implementation of CRM . Furthermore‚ this report analyzes factors which will barrier or promote information flow within organization. Through facilitating information flow across organization
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to customers. - During the 1950’s IKEA started to sell furniture at fairs. - In 1958 IKEA opened their first store. - In 1963‚ IKEA started to expand internationally currently having stores in over 35 countries. (can add more or delete if want) Objective - To study the effectiveness of business level and the international strategies of IKEA Scope - Business Level Strategies (general): define what business level strategy is‚ explain differences between business level strategies
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Elschot‚ MSM3A Problem Statement: What kind of business or corporate level strategy can Axel Springer implement to grow in 3-5 years Axel Springer AG have to implement a corporate level strategy to grow in 3 to 5 years. A business level strategy is not necessary because a low price or quality based strategy is not suitable‚ because in the industry that Axel Springer AG is operating in price or quality is not a factor to grow with. The only business level strategy that could be possible is the differentiation
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COM5407 Financial Communication & Promotion Individual Assignment As the product manager‚ I propose to employ the data mining techniques‚ as an important implementation of our Customer Relationship Management (CRM) strategy‚ to better understand the clients of our third party products and increase our profitability. Our bank has various sorts of third party products ranging from mutual funds‚ insurance products to bonds. Commission is earned on selling other companies ’ products. Although
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