Supervision Research Paper Thesis Statement: “What impact does a manager’s or supervisor’s level of emotional intelligence have on their organizational climate?” Through the first month of the class‚ the chapter that the two of us found the most intriguing was chapter 4 on emotional intelligence. We were particularly interested in how big of an effect a manager’s emotional intelligence level has on the employees and the culture. Once deciding on our topic we began to look for sources that
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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hand so does the emotions of other individuals. Let’s discuss the theory which proves that emotions are contagious and can be transferred from person to person. “Emotional contagion is a term psychologists use when emotions “spread” from person to person‚ influencing the moods and behaviors of others. We’ve all felt this shift.” (Polly Campbell Gaiam Life 2014) Campbell the writer for this article on Gaiam life gives a good example of what emotional contagion actually means. In layman’s terms it’s the
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Harmony is tuning of our lives to those around us and the natural world that sustains our wellbeing. We listen and watch so that we can move in time with that Great Dance in which we all have a small part. To live in harmony requires that we be conscious of the hopes and needs that surround us and flexible in our own course of action. In a harmonious relationship each party at times sets aside his or her own desires to nurture the relationship itself. We can be in harmony with others only when
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09/04/2013 Emotional Intellig ence Over view About Emotional Intelligence (EI) Emotional Intelligence (EI)‚ o ften measured as an Emotional Intelligent Quotient (EQ)‚ describes an ability‚ capacity‚ o r skill to perceive‚ access‚ and mange the emo tio ns o f self‚ and o thers‚ and gro ups. It is a relatively new area o f psycho lo gical research. Origins of the concept The idea o f emo tio nal intelligence has been aro und fo r so me co nsiderable time. Ho w ever it became w idely
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Emotional Intelligence? Organizational Behavior Tamara Ramsey August 12‚ 2012 Abstract This paper examines how emotional intelligence and cognitive intelligence are associated with academic success and job performance. Emotional intelligence continues to pick up momentum in the world of business and academia. More and more research supports the concept that emotionally intelligent employees‚ managers‚ leaders‚ and companies produce noticeable business results. Employers are now looking
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Emotional Intelligence EDUCATION 2: Facilitating Learning INSTRUCTOR: Mrs. Sheryl Ann Perciano Submitted By: Hazel P. Villegas Maria Dolores L. Comighod BEED- Content Course [ II-D ] Individuals have many similar characteristics but they too differ in many respects. One of these individual differences is the intellectual differences which also refers to the intelligence. Intelligence is the general capacity of a person to adjust consciously his thinking to a new requirement. It
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STUDY SKILLS/PERSONAL DEVELOPMENT PORTOFOLIO EMOTIONAL INTELLIGENT By: Name: Andre Suryana Yahya Class: Dip15C Student No.: DipBA1509 Emotional quotient is the ability to sense‚ understand‚ and effectively apply the power of your emotions to build relationships compatibility (Estes‚ 2009). Emotional Intelligence is one of emotional quotient which is very important to allow us to be successful in managing our lives‚ environment‚ and the people around us since EQ will helps us to control
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Journal of Intelligent & Fuzzy Systems 21 (2010) 365–378 DOI:10.3233/IFS-2010-0457 IOS Press 365 A theorical model design for ERP software selection process under the constraints of cost and quality: A fuzzy approach Semih Onut∗ and Tugba Efendigil Department of Industrial Engineering‚ Yildiz Technical University‚ Yildiz‚ Istanbul‚ Turkey Abstract. Enterprise Resource Planning (ERP) software selection is one of the most important decision making issues covering both qualitative and quantitative
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Dedication This project is dedicated to our parents‚ teachers‚ friends and most importantly‚ who have supported us and guided us to build this project. Certificate The work done in this project report titled Intelligent Transportation System (ITS) is presented by the following students under the supervision of Dr. Fahim Aziz Umrani. Name Roll No 1) Zarlish mushtaque (GL) 08TL32 2) Umber Abbas 08TL15 3) Omair Najam 08TL93
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