13_26_ch02.fm Page 13 Friday‚ September 8‚ 2000 2:43 PM Chapter 2 Basic Skills for Project Managers Be not afraid of greatness; some are born great; some achieve greatness—others have greatness thrust upon them. William Shakespeare Twelfth Night Introduction Before now‚ we had discussed project management in the broad sense‚ that is‚ from the perspective that any type of project—industrial assembly line‚ new construction‚ or technology implementation— operated by the same sets of rules
Premium Project management Management
Can managers influence the culture of their organisations? Discuss with reference to at least one example. It is only since the 1970s that the emphasis has shifted from a management-by-numbers to a more people-focused way of managing‚ in response to various problems that could not be overcome using the prior method (e.g. limitations to the Theory X way of managing‚ new production methods etc.). Pop-management theorists have since made direct links between an organisation’s culture and its performance
Premium
Customer Views Customer Expectations When speaking to the customers of Jitterbug Diner‚ their expectations were very strait forward. The same buzzwords came up over and over; friendly atmosphere‚ timely service‚ and quality food. These are traits that everyone would expect when going out for a meal at a restaurant. The first customers I spoke to were finishing up their first visit to the diner. Their initial visit expectations were heavily influenced by an event they had participated in‚ Taste
Premium Customer Customer service Good
Indian retail presents a great opportunity to the domestic & the foreign investors. On the other hand‚ it also poses a great challenge in terms of customer satisfaction. The purpose of this research work is to compare customers ’ perceptions of two retail formats: Traditional Multi Speciality Stores and Exclusive Showrooms and their purchasing preferences. In addition‚ the paper compares these preferences across demographics. Data were collected through intercept survey in Ajmer city across a range
Premium Retailing
1.0 Definition of Project Manager Project manager is the person‚ who is responsible for deliver the project deliverables within the budget and within the time frame‚ in accordance with technical specifications‚ and‚ when specified‚ in accomplishment of profit objectives. There is no one particular representation for a project manager. Different projects require different approaches. Project managers are more often either transformed functional managers or‚ specially trained professionals.
Premium Project management
9/24/09 Perception • What is perception and why is perception important? • Top-down and bottom-up perception • Perception as observer-dependent Why is perception important? • We must connect to the world – Sources of energy around us. Some are good (light‚ sound‚ heat)‚ some are bad (sharp objects‚ intense heat) – They provide information to allow us to satisfy goals. – Perception allows us to use this energy. • Grounding for abstract thought – False dichotomy between
Premium Perception Visual perception
1. How can the uncertainty map help managers? Pearson’s uncertainty map provides a framework for analyzing and understanding uncertainty in the innovation process. It addresses the nature of the uncertainty and the way it changes over time‚ and provides managers with knowledge to make a decision and transform ideas into innovation. It also determines the type of management skills needed for different degrees of uncertainty. The framework separates uncertainty into four quadrants based on basic
Premium Project management Management Dimension
A Study on Customer Perception of Private Label Brands ABSTRACT Retailing in India is steadily edging its way towards becoming the next boom industry. Retail industry in India is expected to rise 25% yearly owing to strong income growth‚ changing lifestyles‚ and favorable demographic patterns. One of the new things seen in the Indian retail Industry is the growth of Private Brands in the organized retail. But as companies line up to grab a bigger and bigger slice of the retail pie‚ another
Premium Brand Retailing
1. How did you get into project management? - I was in a relatively small company; it didn’t have formal project management but had the need to undertake a major‚ industry wide initiative. The rest was history. 2. If you had to rate the job of project manager on a scale of 1-10‚ with 10 being the highest‚ how would you rate it? - I would rate it a 9 3. Briefly explain the reason for your rating. What do you enjoy most and what do you like least about being a project manager? - I gave it
Premium Project management Project manager Management
Customer service quality and customer service expectations in banking sector. Abstract This research explores the relationships between service quality‚ customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attributes in bank settings‚ which may be used to review characteristics of the banks as experienced by customers. The main aim is to find out customer service quality performed by banks at present and expectations
Premium Bank