CASE 3 – SINGAPORE AIRLINES GROUP IDENTIFY ISSUES 1. Global financial crisis (mid 2007 onwards) - further burdened by the collapse of some of the largest financial institutions in the world. b. As demand for air travel is significantly impacted by income levels‚ customers tend to be more price sensitive during crisis time and will usually opt for budget travel or in some cases will not travel at all. c. Led to reduced demand for travel d. Airline reduced the passenger and cargo capacity
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* New traffic for budget conscious customers * More sales volume Cons * More needed space to hold product * Less product available because selling product faster * More labor required for replenishment of inventory and store front * More disgruntled employees from sheer volume of customers * High employee turnover from stress Alternative of differentiation Pros * Highlights company strengths and niches * Attract target customers * Higher revenue per transaction
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Broad Differentiation Some important tactics necessary to gain and maintain perceived uniqueness: 1. Developing innovative products/services for broad range of customers Zara creates a “fast fashion” concept which getting designs to customers quickly. It has more style than Gap‚ faster growth than Target‚ and logistical expertise rivaling Wal-Mart. 2. Significant investments in Marketing‚ Technology Development‚ Procurement & Customer Service ZARA takes just two weeks to get a new design
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How Dell.com uses Information technology and Information systems to support its Operation efficiency and Differentiation strategies? Dell.com is an American multinational computer technology company and one of the largest technological corporations in the world. The company is well known for its innovations in supply chain management‚ particularly its approach of delivering individual computers configured to customer wants and specifications‚ and by selling directly to the customers without going
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DIFFERENTIATION – WHAT and HOW? A few decades ago the world of education was very exercised by the forerunner of differentiation which was called ‘mixed ability teaching’. Then people began to realise it was not just ability that could be “mixed’’ and that teachers had to cope with a plethora of differences: learning style‚ age‚ motivation‚ prior learning and experience‚ gender‚ specific learning difficulties such as dyslexia‚ and so on. Consequently the term ‘mixed ability’ began to be replaced
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Definition Advertising is a form of communication used to persuade an audience (viewers‚ readers or listeners) to take some action with respect to products‚ ideas‚ or services. Most commonly‚ the desired result is to drive consumer behavior with respect to a commercial offering‚ although political and ideological advertising is also common. Advertising messages are usually paid for bysponsors and viewed via various traditional media; including mass media such as newspaper‚ magazines‚ television
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available to a firm: differentiation or cost leadership. Both strategies can be applied either into a focused market or a broad market. Do you agree that these are the only two strategies available? Are they mutually exclusive? Why or why not? Porter’s Generic Strategies Target Scope Advantage Advantage Low Cost Product Uniqueness Broad(Industry Wide) Cost Leadership Strategy Differentiation Strategies Narrow (Market Segment) Focus Strategy(low cost) Focus Strategy(differentiation) Generally
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audiences and technological advances. I believe these are the biggest problems facing advertising today and for the decade ahead. First‚ I will go into generational characteristics and what problems they constitute. For the older World War II generation‚ ages 75 and up‚ they respond to traditional advertising of television‚ paper magazines‚ newspapers‚ and so forth. Very little are reached through social media and advertising with new technology. They do not spend as much money as the other generations
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ever seen an advert and thought " i want that product"? Well I have‚ and this sudden urge can only be blamed on adverts. We see them all the time‚ for example: when watching a TV Show‚ the average person will come across 5 advertisement breaks. These breaks each contain around 3 advertisements each‚ this would mean that every 30 minutes‚ we see 15 adverts. Advertising is all about making money by introducing and encouraging people to buy new products or use services. The more adverts a TV show has
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age. Perfetto is a high end brand designed for the beauty cautious who have an inclination towards natural products. We will focus on social class above B‚ as they would have the spending power and the urge to choose natural products over chemical based products. Perfetto will target women aged between 16-24‚ who believe in feminism and want to portray them as confident. Using healthy products is a going trend all over the world; Perfetto wants to build its brand on this insight. To make the brand
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