KFC MALAYSIA The first KFC restaurant was opened in 1973 on Jalan Tunku Abdul Rahman. Today there are more than 500 KFC Restaurants nationwide and still counting. Great tasting chicken has become synonymous with KFC; and has been enjoyed by Malaysians ever since. In fact‚ KFC Malaysia has developed a distinctive Malaysian personality of its own. COLONEL’S STORY KFC began with Colonel Harland Sanders. He discovered his penchant for cooking when he was only 9 years old. Through the years he grew
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OPR1010 Operations Management (Winter 2010) In-class Assignment 2: Forecasting Directions: ( We will check the answers during the supplemental session on Feb. 18. (Participation points will be considered for volunteers. (This is not a take-home assignment. You do not have to turn in the answers. (Use MS-Excel for Questions 1 through 4. Q-1. The Polish General’s Pizza Parlor is a small restaurant catering to patrons with a taste for European Pizza. One of its specialties is Polish Prize
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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edu.au Welcome to BHO2259 Product and Services Innovations Dr. Hafizul Islam BHO2259 About Product and Services Innovations (PSI) Development‚ innovation and commercialization of new products and services is crucial About Product and Services Innovations (PSI) New products and services are developed Existing products are revised and innovated Explore new market opportunities Exploit existing market opportunities Three core areas/sections will be taught in this unit
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PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
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SALES SERVICE AND CUSTOMER SATISFACTION Abstract. In today’s ever changing competitive environment‚ business cannot survive unless they satisfy their customers. The delivery of after sales service by a company is critical in satisfying customer needs and perceptions. In order to have quality after sales service a proper delivery system has to be in place. This is an empirical study on after sales quality of Pakistan’s automotive battery manufacturer. The research measured the quality of service in
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Integrating Self Service Kiosks in a Customer-service System Cornell Hospitality Report Vol. 10‚ No. 6‚ April 2010 by Tsz-Wai Lui‚ Ph.D.‚ and Gabriele Piccoli‚ Ph.D. www.chr.cornell.edu Advisory Board Ra’anan Ben-Zur‚ Chief Executive Officer‚ French Quarter Holdings‚ Inc. Scott Berman‚ U.S. Advisory Leader‚ Hospitality and Leisure Consulting Group of PricewaterhouseCoopers Raymond Bickson‚ Managing Director and Chief Executive Officer‚ Taj Group of Hotels‚ Resorts‚ and Palaces Stephen
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Module details |Module leader | | |Department |Information Systems and Computing | |Credits |15 | |Other staff |
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Part A: Satisfying Service Incident A1: Service Incident Description Name of Firm/Organization: DiGi Telecommunications Sdn. Bhd. Type of Service or Industry: Telecommunication Service Provider Date and Time of Incident: 11/08/2010‚ 3:28 P.M. Circumstances Leading to Incident This incident happened in Berjaya Times Square‚ Kuala Lumpur. I came across an advertisement on DiGi website regarding “What Berry Are You?” promoting the latest mobile data plan package; DiGi Smart Plan Lite. This
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save the Queen! Photo by Bachir MKTG-380 Services Marketing Lecturer: Alkis Thrassou Section 01 May‚ 12 2008 Zehra Fattah Anastasia Kondratenko Federico Lovat 2 1. 3 2. 3 3. 7 4. 8 5. 10 6. 15 7. 19 CONTENTS Corporate overview The augmented service Breaking down the process Flowchart Blueprint Improvement of service delivery Bibliography Can I get you anything
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