HUMAN RESOURCES MANAGEMENT Continuous Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system
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work in other areas. Since this problem is appeared‚ service is becoming more important than old days when especially the world always developing fast. As many sociologists believe when the community is developing‚ the service industries will increase rapidly. Therefore‚ the more developed countries had higher percentage of service industries. In this essay‚ it will give the ideas of the description for two marketing theories of flower of service and pricing strategy. By analysing the theories to
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Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
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ENVIRONMENTAL ISSUES 1. Nuclear power must be unfavorable because the waster from nuclear reactions is highly fatal to life and unfriendly to the environment. 1. anything that has ill-effects on the ecosystem must be prohibited 2. waste from nuclear reactors can be disposed safely and efficiently 3. nuclear scientist have not exerted enough effort to control and dispose the waste from radius safely 4. measures taken to control and dispose of waste from nuclear reactors have been fruitless 5. today
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Services lie at the hub of economic activity in the United States. Service jobs account for almost 80 percent of total U.S. employment. As such‚ we say that the U.S. has a service economy. Within this service economy‚ the term service has several meanings when paired with other words. For example‚ a service firm is defined as one that derives more than 50 percent of its sales from providing services. RCA’s service revenues now exceed its revenues from electronic manufacturing. A service package is
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information technology impacted and transformed the service landscape in a significant way. The impact of information technology on the banking industry is quite remarkable and banking is now easier than ever to say the least. There are 5 advances in information technology that have greatly impacted and helped to transform banks‚ such as FNB. The first advance is the rapid growth of the Internet. Value can now be easily provided to customers through services that gather raw data and then transform it
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STUDY SERVICE QUALITY OF HDFC BANKS.(UNDER MARKETING FIELD). COMPANY:- HDFC BANK. DATE OF SUBMISSION:-15OF SEP;2012. Introducation of sevice quality:- In the days of intense competition‚ the banks are no different from any other consumer marketing company. It has become essential for the service firms in general and banks in particular to identify what the customer’s requirements are and how those customer requirements can be met effectively. In the days where product and price differences are
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1. History of road By about 30.000 BC convenient routes were being well used by human travelers. The first human pathways would have developed for very specific purposes leading to campsites‚ food‚ water‚ ford across streams‚ passes trough mountains and routes through swamps and past dangerous area. The first record is of a cobblestone paving in Assyria in about 4000 BC. The oldest extant road was constructed trough the mountains of Crete‚ from Knossus to Leben in about 2000 BC. It could have
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CUSTOMER SERVICE EXCELLENCE Today’s customers are more aware and empowered‚ and have more bargaining power due to the exponential increase in competition – direct‚ indirect or substitute. In retailing‚ they want hassle-free shopping‚ have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors‚ offer more
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Reflective Judgment Theory Ophelia Beasley Grand Canyon University: PCN518 December 5‚ 2012 There are several stages of reflective judgment theory; each stage is divided into three levels. The level is pre reflective‚ quasi-reflective‚ and reflective thinking. Pre Reflective stage is the student believes what they hear or what they have seen. Quasi-reflective thinking is when a student makes his own conclusion on an issue and then researches it to find “truth”. The
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