International Journal of Business and Social Science Vol. 2 No. 17 www.ijbssnet.com Customer Service Effects on Customer Satisfaction and Customer Loyalty: A Field Research in Shopping Centers in Izmir City - Turkey Dr. Emel Kursunluoglu Yasar University‚ Foreign Trade and Marketing Department Selçuk Yaşar Kampüsü Üniversite Cad. Ağaçlı Yol No: 35- 37 Bornova-Izmir/Turkey E-mail: emel.kursunluoglu@yasar.edu.tr‚ Phone: +90 232 411 53 28 Abstract The purpose of this study is to analyze the
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Mentoring and Coaching Teachers This article begins with the importance of mentoring and how mentoring can reform education. I understand that mentoring is an important factor because it allows us to recognize the effective ways of teaching. Teaching needs to be innovative and developmentally appropriate. Research clearly states‚ that mentoring is highly beneficial‚ when it comes to cutting the dropout rate by 35% and maintaining teachers. By mentoring teachers effectively‚ teachers are less
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Coaching and Mentoring Crystan Faith Johnson SED 4481 Dr. Wingate Troy University 1 November 2012 Mentoring and coaching are about supporting individuals. It has become a part of the everyday classroom contributing to increased test scores‚ personal achievements‚ and goals. With the increase of diversity in the classroom‚ as well as the changing classroom environment‚ mentoring and coaching have become essential components for teachers and students. “Mentoring is generally used
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Critical Comparison of Coaching v’ Mentoring The scope of this assignment is to critically compare and contrast the two approaches‚ reflecting on the relevance and value of each‚ to apply this to my organisation where possible and to offer recommendations where appropriate. Introduction Coaching Coaching can take many forms‚ life coaching‚ business coaching‚ performance coaching etc. As with mentoring and counselling it is about helping the individual to gain self awareness‚ but it
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A searchlight on Mentoring and Coaching Preamble There is not one single definition for either mentoring or coaching. While some international bodies have released what they call standards‚ still a commonly accepted international definitions are missing. Based on the guiding principles of the individual practitioners in this profession‚ there are many definitions which may all be appropriate as long as the coach and the coachee understand it commonly in spirit and text. Fundamentally‚ trust‚ relationship
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Task 1 Counselling and Mentoring are both to do with helping people to develop. Counselling helps people to develop with the emotional concern in a safe and trusting relationship. For example‚ one of the staff in the Restaurant that I work in was worried about his father being ill in India. He wanted to go and see his father to see how he was progressing with medical treatment. He was also worried that his father is old at the age of 85 and that he might die. He was also worried whether they
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One definition of coaching is “Coaching is unlocking a person’s potential to maximize their own performance.” (Coaching for performance‚ Sir John Whitmore 1992). Or to expand on this; Simply defined‚ coaching is one person guiding another through a process‚ leading to performance enhancement. The applications can vary‚ support to achieve a specific project‚ helping an individual to do better what they already do well‚ or developing a skill they don’t yet possess. I find this an excellent definition
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Question Compare and contrast the similarity and differences in coaching and mentoring? Answer - Coaching and mentoring are a popular tools and they results in a good capacity building practice. Coaching and mentoring provide opportunity for organisation and to introduce its issue without any threatning Coaching means helping another person to improve awareness‚ to set and achieve goals in order to improve a particular behavioural performance andCoaching is an on-going professional relationship
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report focuses on the planning of a coaching and mentoring programme related to my workplace and I will then critically reflect on my mentoring skills as a student mentor within the 14-16 Education system‚ I will then go on to clarify how the theories behind learning can be employed in conjunction with specific mentoring and coaching models. Over the last century there have been various theories of learning published‚ some of which can be directly linked to mentoring (Jarvis 2006).Rice (2007) explains
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Every person born on this earth is unique and there is diversity among people. The individual difference is a specialty and this contributes towards the development of self and others. There are different factors that affect the development of individuals. Micro factors such as family‚ teachers‚ neighbors‚ etc. macro influences like law‚ Custom‚ Economy‚ Culture‚ etc. Due to these factors people face problems and challenges in life. All do not have the capacity to adjust and adapt to situation
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